What are the responsibilities and job description for the Director of Resident Services position at Havenwood of Minnetonka?
When you work at Havenwood of Minnetonka, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!
Havenwood of Minnetonka is recruiting for a hospitality focused Director of Resident Services to join our team! The Director of Resident Services is responsible for evaluating residents’ needs, identify and assist them in accessing the available resources within and outside the community to reduce barriers for successful independent living. The Director of Resident Services will coordinate the transition between appropriate levels of care offered at the community. Responsible for informing and educating residents on specific programs and activities within the 8-Dimensions of Wellness model including, but not limited to intellectual, occupational, social, environmental, spiritual, emotional, nutritional, and physical aspects of health and wellness to provide as much support as residents need to maintain overall wellness and avoid transitions to higher levels of health services.
The goal is to guide residents, family members and/or caregivers through successful health and wellness transitions to achieve the optimal level of wellbeing and appropriate level of care. The Director of Resident Navigation provides relational services by building connections with the residents, gaining trust, and providing emotional and psychosocial support through the aging process.
Schedule: Full-time opportunity, Monday - Friday
Salary: $60,000 - $68,000/year
Perks of Working at Havenwood of Minnetonka:
- 401k plan with employer match
- Dental Insurance
- Health Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- Daily Pay
- Extraordinary Rewards Program
- Free meal during your shift
- On-site gym access
- Free covered parking
Here are a few of the daily responsibilities:
- Supports independent and assisted living residents in living their best life every day.
- Collaborates with other members of the community team in identifying and recommending additional services or transitions within the continuum of care for residents with changing needs.
- Strives to achieve high levels of resident satisfaction.
- Coordinates and/or attends relative community meetings related to resident transitions/ status updates.
- Maintains awareness and promotes all internal services to promote resident retention.
- Coordinates new resident orientation.
- Evaluation of the physical, emotional and/or social needs of residents within community.
- Serves as resident liaison and advocate, including coordinating assessments, offering consultations, and providing assistance with coordination of both internal and external resources. Assist with clinical oversight, including blood pressure checks and vitals, offering wellness consultations, and guiding residents and families in coordination of health services (i.e., physician appointments, lab tests, x-rays, etc.).
- Interacts with the resident and family members when a change in the resident’s condition necessitates additional services or a physical move within the continuum of care. Assist with residents and family members by offering support in dealing emotionally and psychosocially with the aging process and illnesses.
- Works with health services team to coordinate services.
- Participates in Manager on Duty Rotation as requested by executive director.
- Participates in Staff recruitment, coaching staff, staff assignments, compliance, education and may assist in scheduling of staff.
Here are a few of the qualifications we need you to have:
- Bachelor’s degree preferred
- Minimum of three years’ experience in administration and management
- Senior living community experience preferred
If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!
EEO Employer
Salary : $60,000 - $68,000
