Assistant Branch Manager

• September 9, 2024

Oversees the daily management of the branch to insure efficient customer service, operational efficiency, and compliance with all applicable regulations. Supports the development of new business and promotes the image of the bank in the community. Works with the Branch Manager to ensure the branch staff achieves branch goals. Assumes responsibility for branch office during temporary absences of Branch Managers.

Essential Duties and Responsibilities:

• by telephone. Always smiling, warmly welcoming customers, genuinely caring for customer concerns and always thanking customers for their business.
• Manages personal cross sell efforts, as well as customer service representative and teller associates, to ensure sales goals and customer service standards are being met.
• Maintain strong knowledge of all products and services.
• Oversees the following with guidance from branch manager:
  a. Manages all banking office functions and direct activities to promote banking office growth.
  b. Ensures new business development, expansion and retention of current business through the promotion of appropriate products and services.
  c. Exercises managerial authority concerning staffing, administrative functions, sales expectations, training.
  d. Allocation of work, reviewing and improving procedures, and assisting and training staff members as necessary, including ongoing cross training efforts.
  e. Ensures branch is properly staffed.
  f. Coordinate activities of the branch with other departments of the bank.
  g. Assist and/or oversee in the overall daily operations of the banking office.
  h. Ensure compliance with all banking policies, procedures and operating regulations.
  i. Functions include but not limited to conducting monthly banking office audits, perform necessary system maintenance, support and monitor service/sales programs, and resolve customer issues.
• Promotes the image of the bank by participating in community related and civic activities.
• Comply with all applicable laws, regulations and company policies as stated in Bank’s Code of Conduct.
• Responsible for overall direction and coordination of assigned staff. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.
• Ensure safety standards of the branch are met.
Perform any other related duties as required
• assigned.

Job Qualifications:

• equivalent.
3
• more years experience in banking environment; teller and head teller experience.
• Previous experience in a sales and service culture.
• Familiarity with bank operating policies and Deposit /Lending regulations (state and federal).
• Ability to supervise a diverse staff; ability to multi-task; time management skills; ability to develop and coach staff.
• Must be detail oriented, computer literate; possess strong organizational and interpersonal skills, as well as verbal and written communication skills.
• Ability to interact within all levels of the Bank.
Must be a team player. Employee must be able to relate to other people beyond giving and receiving instructions: (a) can get along with co-workerspeers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instructing, supervising, persuading
• speaking with others; and (c) respond appropriately to criticism from a supervisor.
• Ability to effectively communicate information and respond to questions in person and small group situations with customers, vendors, and employees of the organization.

Physical Demands/Conditions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

General Office environment. Light to moderate lifting of files and/or boxes when necessary.

These functions are subject to change and will be updated when necessary.