What are the responsibilities and job description for the Director, Business Management position at Havi Supply Chain?
Full/Part-time: Full-time
Job Category: Business Development
City: Chicago
HAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands. Offering services in marketing analytics, packaging, supply chain management and logistics, HAVI partners with companies to address challenges big and small across the supply chain, from commodity to customer. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. HAVI’s supply chain services are complemented by the customer engagement services offered by our affiliated company The Marketing Store. For more information, please visit HAVI.com.
The Director, Business Management holds a critical client facing and account leading role at HAVI with our key customer in the United States. In this position, you will engage as the primary customer contact for your area. This role is the direct reflection of HAVI as the key relationship holder with the customer, and key functions include providing all levels of communication, guidance, and support to internal and external teams.
As the Director, you will be accountable for delivering financial business results, leading the development of successful annual account plans, and ensuring high execution from operational teams. This role operates and drives results in a fast-paced environment by engaging closely with analytics, product, technology, and delivery leadership and teams to ensure our products and services are delivered, understood, and sustainable.
***This role is hybrid and is open to candidates residing in the Chicago metropolitan area only. NO Relocation is offered at this time***
Primary Responsibilities:
- Account Planning
- Lead and develop annual account plans that coincide with business unit strategic planning
- Lead and create quarterly internal and external performance updates related to initiatives and KPIs
- Operate as key contact for internal and external communications for your area of the business
- Business Development
- Identify, gather, and address customer needs and pain points
- Conduct innovation and strategic planning sessions with customers and internal teams
- Lead internal alignment and communication on new business ideas, investigation, and proposals
- Direct customer pitches and securing of commercial agreements
- Stakeholder Relationships
- Engage in regular customer identification, mapping, and marking of key stakeholders
- Own customer and stakeholder communication – internal and external
- Lead customer engagement including customer entertainment opportunities
- Performance Stewardship
- Organize annual performance tracking with customers and internal teams
- Partner with internal teams to provide quarterly updates and calibrate overall team performance against internal and customer expectations
- Complete annual closeout activities for agreements and performance-based funding
- Champion team advancements and performance
- Escalation Management
- Utilize internal and external relationships to escalate and address urgent situations
- Provide internal assistance and key communication on high priority situations
- Lead external communication on issues – including but not limited to updates, impacts, and resolution
- Customer and Partner Feedback
- Conduct feedback gathering from customers and partners
- Linkage of relationship health to other responsibilities
- People Management
- Oversee direct report(s) as required
- Provide clear goals/objectives and regular coaching
- Talent identification for personal development and succession planning
Education, Work Experience & Skills:
- 7 years of related, direct, or Customer / Account experience (in a Supply Chain Management environment is preferred)
- Experience leading cross-functional teams in strategic initiatives
- Deep knowledge of supply chain management and strategy
- Demonstrated experience in presenting work to internal / external clients
- Experience in a direct client interfacing role
- Proficient with Microsoft Applications (Word, Excel, PowerPoint, SharePoint) – advanced PowerPoint & Excel is preferred
- Prior Account Management and/or Consulting experience is a plus
Key Competencies:
- Client-driven and ability to anticipate customer’s needs
- Initiative-taking and forward-looking mindset
- Strong people skills to effectively interact with internal and external customers at all levels in the organization
- Ability to build trust and influence customers and internal teams
- Ability to manage resources in a cross-functional, fast-paced environment
- Strong understanding of business and supply chain principles
- Effective communication skills appropriate across all levels of the organization, including external customers
- Demonstrated ability for creative problem solving
- Technical skills: Proficient use of all Microsoft products
The minimum starting base salary is $145,000.
TOTAL REWARDS
Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:
Our commitment to rewarding results
Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’—and our company’s—success
There's more ...
- Inclusive employee resource groups
- Generous medical, dental, vision and other great benefits
- Paid parental and medical leave programs
- 401(k) with a company match component and profit sharing
- 15 days of paid time off plus company holidays
- Hybrid work model with flexibility
- Tuition reimbursement and student loan repayment assistance
EQUAL OPPORTUNITY EMPLOYER
We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
RECRUITING AGENCIES
HAVI does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the HAVI Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, HAVI employees, or any other company location. HAVI is not responsible for any fees related to unsolicited resumes.
Salary : $145,000