Supervisor/Key Holder

Supervisor/Key Holder

The duties of the Supervisor position are to be performed by demonstrating and encouraging Northwest Hardware’s core values in order to achieve our vision of being the place that locals can rely on, and visitors must see.

The Supervisor shares in the responsibility for the overall performance of the store and assists Store Management with generating sales potential by having a general understanding of every department, driving a customer service culture, developing staff, maintaining store appearance, controlling expenses and shortages. An effective Supervisor will do this through leading by example. It is a Supervisor’s responsibility to ensure that they create a positive and productive work environment.

Supervisor Duties and Responsibilities:

Sales & Operations:

• Effectively supervises the sales floor to ensure customer/associate awareness at all times.
• Sets a positive tone for the team.
• Maintains a positive, fun, and productive work environment.
• Commonly works side by side with team members to accomplish store goals.
• Can open and close the store based on operational guidelines.
• Counts down cash drawers at the end of the day and petty cash if necessary.
• Reconciles daily bookkeeping records if assigned.
• Is back up to store team when Store Manager and Assistant Manager are unavailable.
• Is knowledgeable in who to contact when issues arise that need to be taken care of immediately.

Customer Service:

• Promote Customer Service as the #1 Priority.
• Regularly promote and teach the concepts of Core Values on the sales floor.

Safety Compliance and Housekeeping:

• Maintain high level of housekeeping throughout the store, both inside and out.
• Enforce safety policies and procedures; is a safety role model.

Required Knowledge Skills and Abilities:

• Place proper priorities on work to be done.
• Have good concept of overall management responsibilities.
• Keep well informed on facts important to management.
• Fair and impartial in dealing with employees.
• Communicate well with others and work well as part of a retail team.
• Provide and accept constructive suggestions and instructions.
• Always polite and attentive to customers and staff.
• Dress appropriately and according to company policy.
• Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business.

Physical Demands:

• Tasks involve the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling.
• Must be able to stand and walk for extended periods of time.
• Requires the ability to reach, bend, balance, lift and transport various objects weighing up to 30 lbs. repeatedly throughout the shift; at times, product weight may reach 50 lbs. Requires the ability to move heavy product with assistance.

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $15 - $17