What are the responsibilities and job description for the Information Technology Specialist IV (Help Desk) - Honolulu, Oahu position at Hawai`i State Judiciary?
Recruitment Number 25-083TY, Information Technology Specialist IV (Help Desk), SR-22, Honolulu, Oahu.
This is a multi-level recruitment for 25-082TY Information Technology Specialist III (Help Desk) and 25-084TY Information Technology Specialist V (Help Desk). Please also view the other recruitments to see if you are qualified or would prefer to apply for these recruitments.
Note: This position requires a current and valid driver's license to operate a motor vehicle.The position manages Information Technology Support Technicians in providing end-user support services for the First Circuit's computer users; provides expert technical IT assistance to First Circuit staff; and serves as a technical resource and advisor on IT related issues. The position researches software and system applications to meet the operational needs of the First Circuit; analyzes and determines computer and infrastructure requirements; serves as a business analyst to help define and document business processes and requirements of projects; interacts with project teams and users; serves as project manager; makes recommendations; and serves as a liaison between the First Circuit and the Information Technology & Systems Department.
Education Requirements: Graduation from an accredited college or university with a Bachelor's degree.
Excess experience of the types and quality described below or any administrative, professional, analytical, technical, or other responsible work which provided knowledge, skills and abilities comparable to those acquired in four (4) years of successful study while completing a college or university curriculum leading to a baccalaureate degree may be substituted on a year-for-year basis. To be acceptable, the experience must have been of such scope, level, and quality as to assure the possession of comparable knowledge, skills and abilities.
The education or experience background must also demonstrate the ability to write clear and comprehensive reports and other documents; read and interpret complex written material; and solve complex problems logically and systematically.
Specialized Experience: Two and one-half (2-½) years of responsible professional work experience in information technology which involved systems analysis, design, programming, security and access management, database design and management, consulting, and/or installing and maintaining computer software applications, hardware, telecommunications, web or network infrastructure equipment. The work must have demonstrated knowledge and understanding of information technology principles, methods, techniques and practices; computer hardware, software and peripheral equipment; and personal computer, server, mini and/or mainframe operating systems.
For the IT Specialist IV and higher levels, at least one (1) year of the required specialized experience must have been at the fully-competent level comparable to the Information Technology Specialist III level in state/county government.
Selective Certification Requirement: This position requires at least one (1) year of Specialized Experience with IT Help Desk including end user support services; and determining, troubleshooting and resolving issues using diagnostic information.
Selective Certification Requirement - Driver's License: Due to the driving duties of the position, applicants must possess a valid and unexpired driver's license to operate a motor vehicle.
Substitutions Allowed:
1) Possession of a bachelor's degree from an accredited college or university in computer science or in another major which included completion of course work comparable to a major in computer science may be substituted for six (6) months of the required Specialized Experience.
2) Partial completion of a master's degree program in computer science from an accredited college or university may be substituted on a month-for-month basis up to a maximum of one (1) year for the required Specialized Experience.
3) Possession of a master's degree in computer science from an accredited college or university may be substituted for one and one-half (1-½) years of the required Specialized Experience.
4) Possession of a Ph.D. in computer science from an accredited college or university may be substituted for two and one-half (2-½) years of the required Specialized Experience.Any additional information may be attached to your online application, submitted by email to Recruitment@courts.hawaii.gov, or mailed to the following address: Hawai`i State Judiciary, Human Resources Department, 426 Queen Street, First Floor, Honolulu, Hawai`i 96813.
Education: If you are using education as a substitute for experience, you must submit a copy of your transcript(s) or diploma(s) at the time of application. If you are selected, you will need an official transcript (not a copy) indicating the completion of the training or the awarding of the appropriate degree.
This is a multi-level recruitment for 25-082TY Information Technology Specialist III (Help Desk) and 25-084TY Information Technology Specialist V (Help Desk). Please also view the other recruitments to see if you are qualified or would prefer to apply for these recruitments.
Note: This position requires a current and valid driver's license to operate a motor vehicle.
Excess experience of the types and quality described below or any administrative, professional, analytical, technical, or other responsible work which provided knowledge, skills and abilities comparable to those acquired in four (4) years of successful study while completing a college or university curriculum leading to a baccalaureate degree may be substituted on a year-for-year basis. To be acceptable, the experience must have been of such scope, level, and quality as to assure the possession of comparable knowledge, skills and abilities.
The education or experience background must also demonstrate the ability to write clear and comprehensive reports and other documents; read and interpret complex written material; and solve complex problems logically and systematically.
Specialized Experience: Two and one-half (2-½) years of responsible professional work experience in information technology which involved systems analysis, design, programming, security and access management, database design and management, consulting, and/or installing and maintaining computer software applications, hardware, telecommunications, web or network infrastructure equipment. The work must have demonstrated knowledge and understanding of information technology principles, methods, techniques and practices; computer hardware, software and peripheral equipment; and personal computer, server, mini and/or mainframe operating systems.
For the IT Specialist IV and higher levels, at least one (1) year of the required specialized experience must have been at the fully-competent level comparable to the Information Technology Specialist III level in state/county government.
Selective Certification Requirement: This position requires at least one (1) year of Specialized Experience with IT Help Desk including end user support services; and determining, troubleshooting and resolving issues using diagnostic information.
Selective Certification Requirement - Driver's License: Due to the driving duties of the position, applicants must possess a valid and unexpired driver's license to operate a motor vehicle.
Substitutions Allowed:
1) Possession of a bachelor's degree from an accredited college or university in computer science or in another major which included completion of course work comparable to a major in computer science may be substituted for six (6) months of the required Specialized Experience.
2) Partial completion of a master's degree program in computer science from an accredited college or university may be substituted on a month-for-month basis up to a maximum of one (1) year for the required Specialized Experience.
3) Possession of a master's degree in computer science from an accredited college or university may be substituted for one and one-half (1-½) years of the required Specialized Experience.
4) Possession of a Ph.D. in computer science from an accredited college or university may be substituted for two and one-half (2-½) years of the required Specialized Experience.Any additional information may be attached to your online application, submitted by email to Recruitment@courts.hawaii.gov, or mailed to the following address: Hawai`i State Judiciary, Human Resources Department, 426 Queen Street, First Floor, Honolulu, Hawai`i 96813.
Education: If you are using education as a substitute for experience, you must submit a copy of your transcript(s) or diploma(s) at the time of application. If you are selected, you will need an official transcript (not a copy) indicating the completion of the training or the awarding of the appropriate degree.
Salary : $5,258
