What are the responsibilities and job description for the Call Center Representative I position at Hawaii Community FCU?
Primary Functions:
Provides quality service by phone. Assists members with transactions and information on their accounts. Promotes Credit Union products and services in order to meet sales and service goals. Use online digital platform for online banking, use Visa Program for Debit/Credit card assistance, full understanding of History, differentiating between ACH, debit, credit, and checks clearance, as well as direct deposit. Proper telephone etiquette - for answering calls, placing them on hold, transferring using soft transfer methods, conference calling and 3rd party calling. Ensures safeguarding of Member information by following identification and document retention policies
- Please apply on our website at www.hicommfcu.com/careers
Job Type: Full-time
Pay: $31,200.00 - $44,200.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- Wellness program
Physical Setting:
- Office
Schedule:
- Day shift
- Monday to Friday
- Rotating shift
Work Location: In person
Salary : $31,200 - $44,200