What are the responsibilities and job description for the Business Systems Analyst position at Hawaii Dental Service?
POSITION SUMMARY
Provides application support to user Departments. Acts as the key liaison between the business community, vendors, and Information Technology Systems. Translates departments’ high-level requirements into functional specifications for ITS and manages changes to such specifications. Uses a variety of platforms to provide automated systems and applications to users. Responsible for implementation and support of applications, unit testing (quality assurance testing), requirements gathering, compiling, and synthesizing information with regard to technology processes and/or systems and support other IT devices, equipment and systems. Codes, defines criteria, performs testing, debugging and documents and maintains programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides tier 1 and tier 2 Helpdesk support to resolve application and technical problems. Performs Unit testing for applications.
- Serves as the key owner for assigned applications. Works with users and the rest of the ITS to resolve issues.
- Performs analysis and documents business processes leading to process change and/or system implementation. Documents business requirements, defines processes, analyze business department user's or project owner's needs and recommends solutions to increase effectiveness of process flow.
- Translates business/functional requirements into technical terms which can be understood by the developers. Also, interprets technical terminology into layperson terms for business department users or project owners. Meets with developers to explain system specifications. Meets with business department users or project owners to facilitate the development of end user training materials and the adoption of new business processes.
- Performs or facilitates the necessary coding for interfacing of software applications to improve efficiency of information exchange. Utilizes the latest industry standards for information exchange, ASTM, FHIR, etc.
- Maintains complete application system documentation and prepares procedures for environments managed.
- Analyzes the user Department’s use of information systems and recommends improvements to business unit’s automated processes and functions. Analyzes and evaluates present or proposed business procedures or problems to define information system’s needs.
- Serves as System Administrator for supported applications.
- Works with vendors and users to facilitate the acquisition, implementation and maintenance of information systems.
- Collaborates with interested departments in the selection and setup of information system applications appropriate to their activities.
- Serves as a key champion for the Department on Information Systems Issues within ITS and User Departments.
MINIMUM QUALIFICATIONS AND EXPERIENCE
Education
Bachelor’s Degree in Computer Science, Engineering, Business, Health Care or related field, or an equivalent combination of education, training, and experience.
Experience
- One or more years working experience in analyzing, recommending, implementing, and supporting solutions to complex business workflow problems.
- Experience with Salesforce preferred.
Skills and Knowledge
- Ability to organize, analyze and solve complex problems with attention to detail and accuracy.
- Ability to handle multiple tasks and prioritize with some distractions.
- Ability to handle information in a confidential manner and maintain compliance with HDS policies and federal/state laws.
- Ability to communicate both orally and in writing with all levels of staff, customers, and vendors on sensitive matters.
- Ability to translate technical concepts into non-technical terms.
Note: The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Hawaii Dental Service has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
