Service Technician II

Overview

This position has a progression.

PURPOSE STATEMENT:

Performs as a skilled technician following specific policies/procedures/methods in responding to written/verbal instructions regarding the installation, testing, repair and adjusting of all types/models of gas utilization appliances/equipment and systems for residential and commercial users.

Apprenticeships available for new hires. See the Qualifications Section.

Responsibilities

Qualifications

All newly hired employees for this position will go through Company-sponsored Training. Service Technician Training and Field Evaluation Programs which may include 1) guided ride-a longs with senior technicians 2) Operator Qualification training and testing, 3) and 3) familiarization with gas basics and testing procedures, etc. Weekly meetings and quarterly evaluations will determine satisfactory progression and advancement in grade levels. 

Required Education and/or Work Experience:

• Must have satisfactorily completed the in-house or Company-sponsored Service Technician training and Field Evaluation Programs; must pass continuing refresher courses.
• At least three years of successful and progressive experience in the job duties described of which two years must have been as a Service Technician III; these experience requirements may be reduced at management’s sole discretion based on need and for the individual who demonstrates exceptional ability and skills to perform the duties of Service Technician II with the approval of the V.P. Human Resources.
• The individual must have demonstrated the knowledge and ability to effectively install, repair, test and adjust gas appliances, equipment and systems and have a work record of dealing tactfully and courteously with customers.
• Possesses a very good working knowledge of departmental operating rules and procedures, permanent codes, regulations, standards and safety rules/regulations/practices in addition to standard practices and procedures for this trade.
• Very proficient in the proper use of tools, materials and equipment of the trade and have a good safety record.
• Must be a safe and competent driver, cognizant of all traffic laws.
• Ability to use two-way communications radio, computer and other office equipment.

Preferred Education and/or Work Experience:

• Preferably a high school graduate with technical schooling.

Required Licensure, Certification, Registration or Designation:

• Must have valid Hawaii driver’s license and have a clean traffic abstract or and abstract that is acceptable to Human Resources.
• Must posses or be able to secure and maintain required security clearances such as AOA, TWIC and MARSEC. Failure to secure and maintain these certifications will disqualify employee for this position and may lead to termination.

Communication/Competency/Skill Requirements:

• Reports for duty in prescribed uniform and works with appropriate PPEs.
• Always presents as neat and clean an appearance as job conditions will permit.
• Must have pleasing personality and be courteous and tactful in handling all customers.
• Must carefully observe all safety measures and shall not have an unsatisfactory work history of accidents.
• Flexible and adaptable to changes within the position/department/company.
• Able to steward themselves in a professional and courteous manner to promote a harmonious working environment.
• Able to communicate professionally, courteously, and effectively utilizing standards means of communication within the workplace (i.e., verbal, written, e-mail, phone, text, etc.).

Working Conditions/Environment/Physical Demands:

• Works indoors and outdoors; crawls under houses and worked in confined spaces.
• Degree to which exposed to gas fumes varies from light to an occasional heavy concentration requiring the use of a gas respirator.
• Subject to work at nights, on weekends, holidays, to include emergency callouts.
• Good physical condition to perform the requirements of the job and maintain certification/qualification/license.
• No back or serious eye limitation including color blindness or restriction on respirator use; must have a keen sense of smell.
• Must not have claustrophobia.
• Work involves moderate to heavy degree of physical effort; e.g. to move ranges, refrigerators, tanks, etc.

We are proud to be an EEO/Females/Minorities/Veterans/Disabled employer

We maintain a drug-free workplace and perform pre-employment substance testing

Qualified applications with criminal history will be considered for employment