Learning Commons Coordinator - Nights & Weekends

Job Summary

The Library Coordinator - Night Supervisor at HPU Library and Learning Commons plays a crucial role in maintaining the smooth operation and safety of the Learning Commons nights and weekends. This position involves daily management of operations, oversight of student workers, coordination of facilities and IT tickets, and serving as the primary contact for the library after hours. Responsibilities include assisting with the scheduling of student employees, processing interlibrary lending and borrowing requests, participating in website maintenance tasks, and ensuring the safety and security of patrons and the building by alerting HPU Security when necessary.

The role also requires effective collaboration with other HPU departments, such as the Center for Academic Success, to maintain a coordinated and seamless service environment after hours. The ideal candidate will possess strong organizational and multitasking abilities, excellent communication and interpersonal skills, and the ability to work independently.

Minimum Qualifications

• Possession of a baccalaureate degree from an accredited college or university.
• Some supervising experience.
• Experience in customer service and public interaction.
• Aptitude for implementing and applying new technologies.
• Ability to acquire and develop new skills relevant to library systems.
  
  

Desired Qualifications

• Three years' experience supervising personnel.
• Excellent interpersonal skills, with effective and clear communication with security, faculty, staff and students.
• Commitment to inclusion, equity, and serving the needs of a diverse population.
• Experience with resource sharing software, discovery tools, and productivity tools.
• Demonstrate creative and innovative problem-solving skills.
• Strong service orientation and awareness of end-user needs related to library systems and web platforms required.
  
  

Other Qualifications

• Candidates must be legally authorized to work in the United States. Visa sponsorship and relocation allowance are not available for this position.
• Report to work obligations to support the department and may require work during HPU's winter break, if necessary.
• This position may be considered an essential position with report-to-work obligations depending on the type of emergency, campus closure, or evacuation.
• Must meet training and background check qualifications and comply with the Protection of Minors policy.
• Upon hire, the candidate must have reliable personal transportation to facilitate travel between all HPU worksites and other locations as required by the position.
• This position may also require driving responsibility for an HPU vehicle. Due to driving commitments, you must meet training and background check qualifications and comply with HPU's Vehicle Driving policy.
• Able to work night shifts and extended hours.
• The successful candidate will work in an environment that utilizes excellent time and stress management skills.
  
  

Key Responsibilities/Essential Job Functions

• Maintain the efficient and effective operation of the Learning Commons (60%)
• Schedule and supervising student workers to ensure the smooth operation of the front desk at night.
• Provide front desk coverage when student workers are unavailable, from Sunday - Thursday.
• Train, guide, and coach student workers to ensure high performance.
• Deliver excellent customer service by assisting patrons, resolving issues, and maintaining a welcoming and sage environment to all, especially in handling sensitive situations related to mental health and ensuring appropriate support and referrals when needed
• Maintains awareness and executes emergency preparedness procedures and protocols.
• Report maintenance and IT issues, including printers and other technology problems, during after-hours.
• Monitor library email during after-hours to ensure timely responses to inquiries and issues, maintaining communication and support for library services outside regular operating hours.
• Collaborates with library staff and campus partners to update policies and address patron conduct issues.
• Collect and report statistical data on building use, service desk transactions, and Interlibrary Loan usage.
• Work with library administration to set up operational hours and communicate closure during holidays or emergencies.
• Oversee supporting library responsibilities, including interlibrary loan, lending services and web presence. (25%)
• Assist with interlibrary loan request for borrowing and lending during after-hours, acting as backup for Access Services Coordinator.
• Monitor the Library & Learning Commons website, reviewing and reporting issues.
• Assist student workers with check out of and materials and utilize override powers as needed, in accordance with policies and procedures.
• Update patron records, reconciles patron accounts, and collaborated with other library staff on OCLC records maintenance.
• Maintain an inventory of technology equipment at the Learning Commons and ensure items dropped off are returned to proper location.
• Collaborate with librarians, staff, and faculty on student success activities. (10%)
• Support the library and university through participation in DEI events hosted after-hours at the Learning Commons.
• Participates in peak seasonal activities or events at the libraries such as welcome week, national library week, banned book week, or de-stress week.
• Serves the library and university through committee service and partnerships with Student Life or Center for Academic Success.
• Performs other related duties as assigned (5%)
• Actively contribute as a team member by completing assigned duties and accepting additional assignments or reassignments.
• Assists with seasonal peaks for scheduling during the first two weeks of the semester and the last two weeks of the semester are also known as Extended Hour Schedule.
  
  

This description is not designed to list all activities, duties or responsibilities which may be required for this job. Other duties, responsibilities and activities may be assigned at any time.