What are the responsibilities and job description for the CLIENT SUCCESS MANAGER position at Hawaii Tech Support?
Find out more about this role by reading the information below, then apply to be considered.
Firm : Hawaii Tech Support
Category : Full Time
Created : 09-19-2022
Education : Diploma
Branch : Marketing
Experience :
Mid Career (2 years of experience)
Work city : Honolulu, Hawaii
Salary : 60,000
Job opportunities :
Hawaii Tech Support (HTS) services businesses and organizations throughout Hawaii providing Information Technology Consulting and Support services such as technical helpdesk support, computer support, cybersecurity, and advanced project consulting. Operating since 2004, HTS is a leading IT service provider in the State of Hawaii recognized as one of Hawaii's Best Workplaces and Healthiest Employers in local publications. We are committed to protecting and empowering businesses to innovate and grow. Our solutions cover Managed IT, Cybersecurity, Cloud Services, and Consulting.
We are driven by the philosophy that when we focus on solving IT challenges for our Clients, their businesses become stronger and more profitable; HTS inherently grows alongside them. Our core values are to serve our Clients with Humility, Innovation, Trust, Excellence, Capability, and Helpfulness.
Reports to : Tricia Andrasko, COO
Supervisory Responsibilities :
None
Job Description
The CLIENT SUCCESS MANAGER is a professional who will be a critical member of the Business Development and Clients Relations team. This team will provide strategy, growth, and management of the Business Development and Clients Relations function of Hawaii Tech Support (HTS). The CLIENT SUCCESS MANAGER will be the primary liaison for all new and current Clients to establish and maintain long-term business relationships for excellent service, impact, and business growth. As such, the CLIENT SUCCESS MANAGER is expected to have the matured and reasonable ability to communicate across multiple business disciplines including but not limited to IT, sales, finance, marketing, purchasing, and quality assurance. The CLIENT SUCCESS MANAGER will be expected to represent HTS to Senior Management of Customers with the highest level of quality and integrity. Finally, the CLIENT SUCCESS MANAGER will be expected to serve as an outstanding internal team member focused on leveraging HTS’s capabilities for maximum Client impact.
Essential Functions
- Serve as a key member of the Business Development and Clients Relations team.
- Partner with HTS leadership to develop a strategic plan with execution milestones and target KPIs.
- Demonstrate and explain HTS products and services while managing Client expectations.
- Identify, engage, and solicit Prospective Clients. The CLIENT SUCCESS MANAGER is expected to make appointments for personal visits with Prospects and Clients to build and maintain relationships, as appropriate.
- Prepare responses to RFPs (request for proposals) and RFIs (request for information) on a timely basis.
- Serve as the primary liaison between HTS and Clients for key information, planning, and conflict avoidance.
- Support current Clients to assure ongoing engagement, service, and business growth.
- Identify and resolve Client concerns; recommending a course of action to alleviate these concerns in the future.
- Coordinate with internal Team Members to provide exemplary service to Clients.
- Manage the Prospect and Client database with strong integrity and be data-driven in development and marketing decisions.
- Generate regular reports on Prospects, Clients, activity, and KPIs.
- Manage the Business Development Calendar for effective planning, resource allocation, and maximum impact.
- Remain knowledgeable of industry best practices, effective tools in sales, marketing, and communications.
- Seek knowledge of competitor products and identify and report intelligence on competitor pricing or marketing strategies.
- Develop a clear understanding of HTS’s mission, strengths, and business development opportunities. Represent HTS with pride, excellence, and a strong sense of community in all endeavors.
Evaluation
The CLIENT SUCCESS MANAGER will meet regularly but at minimum annually with the CEO and COO to create a strategic business development plan for the year. This plan will include numeric goals for each accountability category as well as professional development goals. At the end of each year, the CLIENT SUCCESS MANAGER and the CEO will review progress toward the annual goals.
Qualifications
The ideal candidate will have 3-5 years of progressively responsible experience in sales or marketing.
Exemplify and live the values of Hawaii Tech Support :
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and / or skills required of all employees within this class.
Desired but not Required
Compensation Package
Working Conditions
HTS team members work in a hybrid environment. The CLIENT SUCCESS MANAGER can work from his / her own home and travel to / from Customers and Team Members. The CLIENT SUCCESS MANAGER must have a valid driver’s license with an acceptable driving record, and a reliable vehicle. The CLIENT SUCCESS MANAGER will need to work some weekends and evenings to fulfill the demands of the position, which may exceed a 40-hour work week. The CLIENT SUCCESS MANAGER will be expected to represent HTS at business and community functions, as needed. Must be able and willing to travel occasionally to the neighbor islands and the continental U.S. upon request.
APPLY NOW
Send Resume to : joinus@hitechsupport.net
J-18808-Ljbffr
Salary : $60,000