OPERATIONS MANAGER

Job Summary

The Operations Manager will oversee and direct daily operations at our warehouse, ensuring smooth and efficient workflow in a fast-paced warehouse environment. This role requires strong leadership, organization, and inventory management skills to ensure all warehouse activities align with business and customer needs.

Key Responsibilities

• Oversee daily warehouse operations and create workload schedules to optimize productivity.
• Supervise warehouse staff in unloading, marking, coding, and storing inbound inventory in designated locations.
• Direct and monitor workers tasked with selecting outbound orders for timely delivery to customer locations.
• Train and develop warehouse staff, ensuring all training programs remain current and relevant to each role.
• Maintain accurate inventory control, conduct regular audits, and ensure compliance with inventory processes.
• Manage month-end and year-end close processes for assigned areas, ensuring accuracy and timeliness.
• Address customer inquiries and complaints professionally, ensuring excellent customer service.
• Maintain detailed records to document the condition of inbound and outbound freight, including damages and special handling instructions.
• Promote teamwork and collaboration across departments, fostering positive working relationships with staff and management.
• Counsel employees on performance, behavior, and work expectations to encourage a productive work environment.
• Adapt to flexible work schedules to meet business demands and customer expectations.

Qualifications and Requirements

• Education/ Experience: College degree or equivalent working experience is required.
• Supervisory Experience: Prior leadership or supervisory experience is a plus.
• Operational Knowledge: Strong understanding of warehouse operations, processes, and inventory management.
• Customer Service: Ability to deliver excellent customer service with strong communication skills (verbal, written, and listening) through email, phone, and in-person interactions.
• Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and able to learn and operate client-specific systems. Experience using a WMS is preferred.
• Detail-Oriented: Highly organized with a focus on accuracy and thoroughness in all tasks.
• Problem-Solving: Strong ability to multi-task, prioritize responsibilities, and resolve operational challenges effectively.
• Dependability: Reliable, responsible, and dedicated to fulfilling work obligations on time.
• Integrity: Upholds honesty, ethical behavior, and professionalism in all actions and decisions.
• Team Player: Cooperative, supportive, and able to foster a positive work environment.
• Self-Control: Maintains composure and professionalism in high-pressure or challenging situations.
• Flexibility: Willing to work a flexible schedule based on business demands.

Key Attributes for Success

• Strong leadership and interpersonal skills with a focus on team development and collaboration.
• Results-driven mindset with the ability to adapt to a fast-paced work environment.
• Excellent organizational skills to manage daily schedules, inventory, and operational priorities.

Reporting Structure

This position reports directly to the Senior Operations Manager/General Manager.