Scheduler

Solar Scheduler / Solar Scheduling Coordinator - ** Applicants Must Live (or currently reside) on Maui, Hawaii. **

Hawaii Unified Industries (HUI) is currently seeking highly motivated professionals to join our company in the Solar Scheduler position. At HUI, we are adaptable, flexible and work with a sense of urgency – and so do our employees. If you are a reliable and self-motivated individual with great communication skills, come grow with us in our Lead Solar Scheduler position!

The residential Solar Scheduler (Solar Scheduling Coordinator) is essential to the smooth operation of our installation process –ensuring that homeowners, team members, and processes are managed efficiently. This individual will be responsible for client (homeowner) scheduling, managing communication with vendors and potential clients, processing appointment dates and data, as well as ensuring adherence to our Solar Operations processes and procedures.

Core Responsibilities of Hawaii Unified’s Residential Solar Scheduler:

• Speak with customers over the phone to schedule, remind, and follow up on appointments.
• Build and manage daily work schedules for crew members and service technicians.
• Interact with project team members to define scope of work prior to scheduling.
• Record appointments, maintain and log tasks and its statuses in database.
• Schedule and follow up on the inspection status with electricians, sub-contractors, and City & County inspectors.
• Manage a high-volume workload, effectively prioritizing tasks to remain organized.
• Conduct clerical duties including filing, answering phones, responding to emails and preparing documents.
• Answer incoming calls and respond to customer inquiries about solar services.
• Have a desire to help continuously improve processes and procedures.

A Scheduler/Scheduling Coordinator should have the following entry Qualifications:

• Work experience as a Project Coordinator, Scheduler, or similar role.
• Customer Service oriented with a professional and positive attitude.
• Detail-oriented, resourceful in completing tasks, and able to multi-task effectively.
• Problem-solving skills and ability to think under pressure.
• Excellent computer, written and verbal communication skills.
• Outstanding time management skills and analytical skills.
• Solar experience preferred.

Hawaii Unified Benefits:

• Health, Dental and Vision Insurance
• Retirement – Optional 401k
• Paid Time Off
• Discretionary bonuses and incentives for exceptional work
• Company Laptop and Mobile Device provided

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Imagine that a colleague is frequently asking for your help, causing you to lose valuable time that is supposed to be dedicated to your own tasks. How would you handle this situation (explain in detail)?
• You are working remotely for a day. You are expected to work for 8 hours, and complete a given list of tasks. As it happens, you finish all the tasks you were given in 7 hours. What would you do in this situation?
• Your manager has asked you to work on a new project together with two other team members (who are also working remotely). However, the manager has not clearly defined the division of tasks and responsibilities, and has left that up for the three of you to decide. How would you ensure that everyone is clear on what they need to do and there are no misunderstandings? Why do you think clarity and a work outline or work tasks are so important?
• You may be provided a task that you are unsure of how to do, and we may not be immediately available to assist. How would you go about addressing the task, or provide me an example of a similar situation - how did you address it and successfully execute it?

Experience:

• Solar Energy: 1 year (Preferred)

Work Location: In person

Salary : $18 - $25