What are the responsibilities and job description for the Technical Specialist, Quality Systems position at Hawaiian Airlines?
At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!
Position Summary
The Technical Specialist – Quality Systems is responsible for supporting Quality Systems department efforts, processes, and projects. They are responsible for the monitoring, developing and implementation of processes and systems to ensure successful sale and lease return of airplane, engine and component that meets the lessor’s return conditions.
Key Responsibilities
- Prepare and present briefs, presentations, statistics and analysis of data related to all 3 sections of Quality Systems’ department (Aircraft Records, Compliance Systems Management, and M&E Policies and Procedures) for an audience at Director and VP level
- Support department’s efforts and projects with technical knowledge and data analysis
- Conduct research using the different M&E IT systems (TRAX, FLYdocs, SKYwise)
- Support the integration of maintenance records for incoming aircraft into the system(s) of record
- Support the technical record and documentation of aircraft, engine and components return and sale
- Develop and provide accurate reporting of maintenance and records critical items linked to aircraft, engines and components sale and lease return
- Develop processes and implement systems to ensure successful lease returns that meet the lessor’s return conditions
- Coordinate with other M&E departments to ensure configuration control of aircraft components critical to sales and lease return
- Support sales and lease return efforts by coordinating with service providers and contractors
- Update policies and procedures to ensure continuous improvement of organization management of leased aircraft, engines and components
- Perform additional duties as required by the Director – Quality Systems
Minimum Requirements
- Bachelors degree or equivalent related working experience
- 3 years of aviation experience with FAR 121 and/or Part 145, or military equivalent, in the field of aircraft Technical Records, Maintenance, Engineering, or Quality Assurance
- Basic knowledge of aircraft systems
- Good verbal and written communication skills and ability to summarize complex technical matters
- Good computer skills including Microsoft Office software (Word, Excel, PPT, etc.) and Adobe Acrobat
- Possesses a contagious, positive attitude – creatively finds a way to get things accomplished without compromising on safety and efficiency. Takes a proactive approach in finding a better way of doing things. Cultivates a continuous improving culture within his/her team
- Must be able to travel, work flexible hours and work beyond regular hours, including weekends and holidays and non-traditional hours
- Able to possess an AOA badge
- This position is considered as an essential worker, required to work on-site to support Tech Ops and available for field assignments as required
**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
Preferred Qualifications
- Experience with Aircraft Lease Returns and Sales
- Experience with TRAX
- Experience with FLYdocs
About Hawaiian Airlines
Hawaiian® has led all U.S. carriers in on-time performance for each of the past 18 years (2004-2021) as reported by the U.S. Department of Transportation and consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. In 2022, the carrier topped Travel Leisure’s 2022 World’s Best list as the No. 1 U.S. airline and was named Hawaiʻi's best employer by Forbes.
Now in its 93rd year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 130 daily flights within the Hawaiian Islands, daily nonstop flights between Hawaiʻi and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Japan, New Zealand, South Korea and Tahiti.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.
