What are the responsibilities and job description for the Shift Leader position at Hawaiian Bros Island Grill -ORG?
A Shift Manager provides leadership to crew and other leads during a shift to ensure great quality, service and cleanliness to customers. Shift Managers may operate the restaurant independently from time to time with or without direct support from onsite upper management. Shift Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting Hawaiian Bros standards, monitoring safety, security, and profitability, and communicating with the next leader to help prepare him/her to run a great shift
Key Accountabilities
Manage these areas every shift:
- Internal Communication
- Inventory Management and organization
- Daily Maintenance / Cleanliness
- Managing Crew
- Quality Food Production
- Exceptional Customer Service
- Safety and Security
- Scheduling Deviations
- Training
Job Essentials
- Lead the restaurant during a shift without supervision from a manager
- Delegate responsibilities to team and ensure they are exceeding guest expectations
- Ensures all our product is stocked & stored
- Becomes a subject matter expert in each area of the restaurant
- Maintains cleanliness and organization throughout the restaurant
- Ensure proper set up and breakdown of the entire restaurant including dining room, restrooms, kitchen and prep areas
- Owns open, mid or close routines for the next shift
- Makes sure all food meets company food safety regulations and is super-delicious
- Recognizes a job well-done and lives the Hawaiian Bros culture
- Exemplifies legendary guest service for the whole team
Disclaimer This job posting is for a position in a restaurant owned and operated by an independent franchisee organization, not Hawaiian Bros, Inc. This means the independent franchisee, and not Hawaiian Bros, Inc. is alone responsible for all employment-related matters in the restaurant including, but not limited to setting requirements for each job and all decisions concerning hiring, firing, discipline, supervision, staffing and scheduling. Hawaiian Bros, Inc. will not receive a copy of any job application and possesses no control over interviewing, hiring, or the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee, and not Hawaiian Bros, Inc., will be your employer. This job posting contains some general information about what it is like to work in a Hawaiian Bros restaurant, but is not a complete job description. People who work in a Hawaiian Bros restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.
