What are the responsibilities and job description for the Operations Manager position at Hawaiian Bros Island Grill?
Job Title: Assistant General Manager (AGM)
Job Summary
The OM supports the General Manager (GM) & AGM in running the restaurant during shifts, ensuring a positive, welcoming experience for our guests and team. You’ll assist with achieving sales and profit goals by applying company values and standards, managing scheduling, planning labor, overseeing inventory, and handling occasional employee concerns.
Key Responsibilities
Live Our Core Values
- Embody Hawaiian Bros’ values of Aloha Spirit, 'Ohana, Personal Growth, Inclusion, Honor, and Mahalo.
- Support team members in achieving their best and encourage a welcoming, supportive workplace.
Operations & People Management
- Support Leads and AGM/GM in guiding the team and ensuring a great guest experience.
- Handle minor guest issues with empathy; assist with major concerns and inform the GM.
- Motivate and coach team members, fostering a path for growth and development.
- Help schedule shifts that respect team work-life balance and meet business needs.
- Assist with managing payroll and keep hours up to date.
Community & Recruiting
- Build relationships in the community to attract great candidates for Lead roles.
- Help recruit, onboard, and develop Crew, Leads, and Certified Trainers.
Quality & Financial Management
- Ensure the restaurant operates smoothly, following safety and cleanliness standards.
- Monitor financial health by overseeing inventory, labor, and supply orders.
- Track expenses and share insights with the GM/AGM aiming for continuous improvement.
Qualifications
- Experience in team management or restaurant operations preferred.
- Strong communicator with a passion for helping others grow.
- Able to adapt to change and lead the team in adjusting as needed.
Join Us
Be part of a team that values each other, celebrates growth, and always brings the Aloha Spirit to work
