Customer Service Clerk (Maui)

We recognize our competitive advantage - our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date: 01/31/2025 at 11:59PM HST

BRIEF POSTING DESCRIPTION:

The P CP PAYMENT PROCESSING Department of the P REVENUE MANAGEMENT Division at Hawaiian Electric Company has 1 Bargaining Unit vacancy available. (Role: Non-Exempt)

JOB FUNCTION:

Performs customer service clerical work; operates Company-wide telephone system.

ESSENTIAL FUNCTIONS:

• Researches customer accounts regarding billing amounts, payments, adjustments, etc; provides routine information to customers; writes up bill inquiries received.
• Tabulates and reconciles payments being made to banks; identifies payments with incomplete customer information, and prepares cash summary sheets.
• Performs cash processing duties as assigned; applies payments to customer accounts, and prepares checks for deposit to banks.
• Prepares and processes routine service order changes such as telephone numbers, mailing address, etc.
• Assists in receiving payments from customers over the counter; grants routine credit extensions.
• Sorts and distributes bills, computer reports, etc.
• Receives and routes incoming phone calls, places long distance calls; reports trouble to telephone company; keeps records for telephone billing purposes. When ot operating the telephone switchboard, performs customer service duties such as posting of data; gathering, tabulating; checking and assembling of information; typing; filing; etc.
• Operates computer terminal to input, change, delete, and retrieve information form source document. Provides routine information to customers.
• Relieves and/or substitutes for other clerical personnel in the department.

OTHER RESPONSIBLITIES:

• Performs similar and incidental duties as required.
• Assume an emergency management role, as assigned, and perform specific assignments or functions, as needed, in an event of an emergency, not to include routine trouble calls/callouts.

BASIC QUALIFICATIONS:

• Must pass the Edison Electric Institute Support & Administrative Selection System (SASS).
• Must pass the SRA Oral & Written Directions Test.
• Must have or be able to complete customer focus training such as phone etiquette, effective listening, etc.
• Ability to type a minimum of 45 w.p.m. (to be determined by company administered test).
• Must have or be able to qualify for a State of Hawaii driver's license. Must meet the standards for required driving positions consistent with the Hiring Standards for Required Driving Positions policy.
• Must be able to lift, carry, stack, and otherwise handle as may be required, loads of mail and packages, cartons of paper, cards, and other stationery materials weighing up to 65 pounds.
• Must have at least one (1) year of general office and clerical experience.

Role: Non-Exempt

Number of Vacancies: 1

Work Schedule: Monday- Friday

Work Hours: 7:00 am - 4:00 pm

Lunch: 1 hour

Location: Kahului Administration Building - Maui

Wage: $22.85

About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.

Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.

Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company.

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.”

For a current list of all Affiliates and Affiliate-Related Entities, please see:
https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions

This list may be amended, updated or revised from time to time without notice.