Supv, Watch Office Operations - Oahu

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date: at 11:59PM HST

BRIEF POSTING DESCRIPTION:

The P WO WATCH OFFICE Department of the P SAFETY AND EMERGENCY PLANNING & PREPAREDNESS Division at Hawaiian Electric Company has 2 Management vacancies available. (Role: Professional Supervisor)

JOB FUNCTION:

Oversees the day-to-day management of the Watch Office Operations responsible for monitoring, assessing, and reporting incidents, accidents, and significant events across the Company. Continuously evaluates the scope and impact of incidents, keeping leadership teams informed and recommending escalation when necessary. Simplifies and streamlines reporting procedures to ensure timely and accurate communication with leadership and regulators. Provides 24/7 situational awareness and hazard monitoring. Contributes to the development of budgets, business plans, and projects. Able to work on a shift schedule to provide 24/7 coverage.

ESSENTIAL FUNCTIONS:

• Plans, organizes, and directs the activities of the Watch Office staff, ensuring responsibilities comply with legal and regulatory requirements and meet organizational needs and objectives. Develops goals and objectives for the Watch Office that integrate the organization’s objectives.
• Develops and maintains standardized reporting structures and formats, ensuring appropriate analysis of information, and distribution to the appropriate audiences which spans from staff level to the most senior company executives.
• Supervises, assigns, review and participate in the work of the Intelligence Analysts, responsible for the effective supervision administration to include staff development, performance management, employee relations and goal development to align with Company objectives, policies and procedures, prioritizing, and assigned work-related activities. Responsible for creating and managing team’s schedule to ensure staff for each shift.
• Trains, and develops staff by providing timely feedback, coaching, and support. Advises staff on difficult issues and makes decisions in exceptional situations to manage and implement appropriate services and assistance. Promotes the Company’s safety culture to ensure a safe work environment.
• Ensures the identification and implementation of new technologies to support watch operations and situational awareness tools for crisis response.
• Utilizes knowledge to develop tools aimed at improving operational support.
• Routinely interacts with T&D Operations, field operations, grid operators and fire management personnel to gain and maintain knowledge of grid systems and develop relationships with field personnel, System Operations and external stakeholders.
• Collaborates with other emergency managers to resolve technology needs and work with the technology community to discover next generation solutions. Organizes budget, inputs, and tracks expenses, and leads development of Watch Office budget inputs.
• Develops strategies to identify critical information requirements for key stakeholders and develop business plans to ensure strategies are regularly updated to meet company needs.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.
  
  

BASIC QUALIFICATIONS:

Knowledge Requirements

• Understand/interpret technical information relating to Operations in areas such as Grid Operations, Transmission and Distribution, T&D, Information Technology, IT, Telecom, Generation, Power Procurement, or other technical areas
• Knowledge of GIS.
• Knowledge of personal computers and related software applications such as Microsoft Word, Excel, Power Point, Power BI, etc.
• Thorough knowledge of budgeting and forecasting systems and procedures.
  
  

Skills Requirements

• Ability to provide thoughtful, progressive, and strategic guidance.
• Ability to identify, influence, and collaborate with key stakeholders to achieve desired division and organization goals and objectives.
• Proficient in MS Office applications.
• Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities, handle emergency response situations and work in a stressful environment.
• Ability to effectively communicate with peers, subordinates, and management using verbal and written communication.
• Strong analytical, organizational, and conceptual skills to manage simultaneously a variety of projects, programs and assignments.
• Ability to establish long-range outcomes and specify strategies and actions necessary to achieve objectives; ability to analyze risks, benefits and opportunities of strategies.
• Demonstrated interpersonal skills to handle confrontational, difficult and/or sensitive issues. Ability to handle difficult and/or sensitive issues while using tact, courtesy and discretion.
• Excellent written, oral and presentation skills.
• Demonstrated supervisory/leadership skills including effective written, oral and listening communication skills; conflict resolution skills; the ability to work with and communicate with all levels of the organization, including bargaining unit, management, and regulatory; and the willingness and ability to train.
  
  

Certification Requirements

• Possess, or obtain prior to commencement of employment, the following:
• ICS 100 – Introduction to the Incident Command System
• ICS 200 – Incident Command System for Initial Response
• S-190 - Introduction to Wildland Fire Behavior
• Possess, or obtain within six (6) months:
• ICS 300 – Intermediate Incident Command System
• IS 230 - Fundamentals of Emergency Management
• S-290 - Intermediate Wildland Fire Behavior
• Certified Emergency Manager certification desired
  

Education Requirements

• BA/BS in business, fire science, engineering or other related field desired
  
  

Experience Requirements

• Several (3-5) years of experience operating a real time information analysis center, operations center, or dispatch center; experience working in real-time operational or incident management functions at an electric utility is preferred.
• Several (3-5) years demonstrated supervisory experience including budgeting, workforce utilization planning, and statistical analysis.
• A few (1-2) years’ experience leading teams through stressful circumstances including during emergencies / crisis for extended durations (days to weeks), including coaching employees on crafting, editing, proofreading detailed reports to convey technical real-time information to an executive audience. In addition to experience to write/create processes, procedures, and guidelines for detailed operational tasks.
• A few (1-2) years Incident Command experience desired.
  
  

Testing

• Candidates will undergo testing prior to being selected to continue through the recruitment process.
  
  

Role: Professional Supervisor

Number of Vacancies: 2

Location: Honolulu – Oahu

Hiring Range: The hiring range for the Supv, Watch Office Operations [Req ID 9622] position is $97,900.00 to $125,000.00. The person selected will be placed according to his/her skills and qualifications.

About Hawaiian Electric Companies

Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification

By submitting an application for the position, candidates:

• Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
• Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
• Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
• Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
• Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.
  
  

EEO Statement

Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.

Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.

Affiliate Disclaimer

Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company.

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.”

For a current list of all Affiliates and Affiliate-Related Entities, please see:

https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions

This list may be amended, updated or revised from time to time without notice.