Manager I- Network Operations

Job Purpose:

Responsible for the company's network operations. Functions include: switching, transport, power, and packet installation and maintenance, network surveillance and dispatching, network administration, and network provisioning. Responsibilities may also cover the access and CPE portions of the network. The individual must display a good balance between running operations, managing the workforce, and understanding the team's role in the company.

Essential Functions:

• Assign and manage workload to ensure that due dates are met
• Monitors the work being performed by direct reports to assure actions being taken are appropriate and effective
• Monitors attendance and performs appraisals as needed for direct-reports, create and manage scheduling and overtime; ensure proper time reporting procedures are followed to properly account for distribution of capital and expense labor
• Manage and maintain a staffing model that utilizes demand and routine work results to determine appropriate staffing levels; track and analyze performance, productivity, quality and customer contact results and implements action plans with regard to improvements
• Development operational plans, programs, and organizational changes to ensure the goals and objectives of the organization are accomplished within the prescribed timeframe and funding parameters
• Manage improvement plans and programs to insure timely implementation of process, support system and/or operational changes; track and analyze performance, productivity, quality and customer contact results and implements action plans with regard to improvements in each category
• Review, pre-field, and order materials for work orders prior to deployment
• Track time, materials and complete all paperwork, as associated with progress reports, completion reports, work order revisions, etc.
• Meet short and long term objectives and commitments as directed
• Perform and document Safety and Quality Inspections and bimonthly Safety Meetings
• Assist engineers, planners and project managers with planning details and cost
• On-call to respond to fiber and copper outages
• Responsible for adherence to and communications of Company Policies, practices and expectations on a timely basis

Education:

Two years of College or Technical School resulting in an Associate's Degree or equivalent

Certifications, Accreditations, Licenses:

• Must have valid driver's license
• Must be able to obtain additional security clearances

Relevant Work Experience:

• 3 to 5 years in related field
• Experience in outside plant construction, cable maintenance, field operations, broadband data services, and/or engineering preferred
• This will be support the e911 network so experience with 911 operations/network is a plus

Special Knowledge, Skills and Abilities:

• Familiar with Hawaiian Telcom facility records, provisioning, outside and inside plant records
• Supervisory experience in a unionized environment
• Knowledge of telecommunications equipment, systems and regulatory requirements
• Knowledge of Hawaiian Telcom's products and services

Supervisory Responsibility:

This position has one or more employee direct reports

Physical Requirements:

Must be able to lift/carry up to 40 lbs.

Salary Range: $80,000 - $112,000

We were made aware of an employment scam in which a third-party is creating false communications under the Hawaiian Telcom name. We want to reiterate that Hawaiian Telcom never seeks payment from job applicants and only reaches out from @hawaiiantel.com/@altafiber.com email addresses. We are encouraging applicants to apply through our website at Hawaiian Telcom Careers for added security.