What are the responsibilities and job description for the Next Gen Services Technician position at Hawaiian Telcom?
Job Summary
We are seeking a skilled Fiber and Copper Services Installer to join our team. In this role, you will be responsible for installing and repairing fiber and copper services to residential and business customers.
Key Responsibilities:
- Installs Fiber and copper services to customers' homes or business firms; discusses service needs with customers and makes recommendations as appropriate;
- Installs, rearranges, and removes various types/categories of structured wires and cables including, but not limited to CAT3, CAT5e, CAT6, COAX, and Fiber Optic;
- Assists Customers with Wifi network configuration, customization, and assessment;
- Uses a variety of test equipment and power tools to verify proper wiring, cabling bonding, and ground installations, as well as correct light readings, hsi speed and wireless coverage;
- Lables, pulls and dresses various types/categories of structured wires and cables including but not limited to CAT3, CAT5e, CAT6, COAX, and Fiber Optic;
- Installs lines for data and other forms of communications, using fiber /copper e.g. 2 wire/4 wire, TTY, data circuits, alarm circuits;
- Terminates various types/categories of structured wires and cables including but not limited to CAT3, CAT5e, CAT6, COAX, Fiber Optic, etc.;
- Records work assignment data on records and orders using cellular phone, handheld tablet, computer desktop or laptop;
- Makes recommendations to customers on additional Services, HSI, TV, VOICE; performs onsite prefields;
- Interfaces with customer contacts and end users and works with other vendors when required provides customer with status updates and informs customer of any changes, issues or concerns;
- Performs multi-dwelling unit upgrades and/or change over in services; reports any project scope changes, issues or concerns to management leadership;
- Operates company vehicle to travel to daily work sites;
- Performs additional duties and task as required by the company;
- Abides by company safety practices and policies;
Requirements:
- Valid driver's license; must be able to operate manual transmission;
- Ability to obtain various security clearances;
- Positive attitude and work ethic under all types of conditions;
- Ability to identify and distinguish tones/levels;
- Ability to identify and distinguish colors;
- Ability to work in confined areas;
- Ability to lift and carry tool boxes, drop wire, parts containers and installation loads;
- Ability to climb poles/ladders;
- Ability to lift, carry, set-up, climb and take down ladders;
Working Conditions:
- Indoor-outdoor work; exposed to adverse weather conditions, confined work areas, dust, noise, dirt, irate customers, etc.
- Weekday, weekend and holiday work tours including day, evening and night hours
- Scheduled work tours may be weekday, weekend and holiday, including day, evening and night hours
- Subject to scheduled and/or unscheduled overtime work
- Occasional callouts on nights, holidays and weekends
- Subject to occasional Neighbor Island Travel when necessary
Benefits:
This is a rewarding career opportunity that offers a competitive salary range of $20.13 - $38.36 per hour.
Salary : $20 - $38
