What are the responsibilities and job description for the Specialist Network Support Services position at Hawaiian Telcom?
Job Purpose
The Network Engineering Operations Center (OPCEN) group supports the Inside and Outside Plant Engineering and Construction groups. Coordination of the work orders is done by the OPCEN group to meet Network Engineering's objectives.
The Specialist Network Support Services will be the team member focal for one of the following functional areas that the group will be responsible for: coordination of work orders with respective departments to meet customer's need date. The Specialist may be assigned as a lead for a function but ultimately will backup and share responsibilities with others in the group for coverage of other functions.
Essential Functions
Two years of College or Technical School resulting in an Associate's Degree or equivalent
Certifications, Accreditations, Licenses
1 to 3 years in related field
This position does not have any supervisory responsibilities.
Work Environment
The Network Engineering Operations Center (OPCEN) group supports the Inside and Outside Plant Engineering and Construction groups. Coordination of the work orders is done by the OPCEN group to meet Network Engineering's objectives.
The Specialist Network Support Services will be the team member focal for one of the following functional areas that the group will be responsible for: coordination of work orders with respective departments to meet customer's need date. The Specialist may be assigned as a lead for a function but ultimately will backup and share responsibilities with others in the group for coverage of other functions.
Essential Functions
- Receive, review, schedule, monitor and close work orders to meet milestone dates
- Track PCM and work orders as issued
- Monitor materials and releasing as required
- Process/update schedule for timely notification tracking for Turn-Over, In-Service, Barcode Compliance and Construction Complete and All Work Complete
- Coordinate with Operations on force to load analysis
- Timely jeopardy notification
- Project Management function for activity related to work order completions - line transfers and inter-departmental coordination
- Manage report card responses
- Review staged material - PCM/WO forecast
- Develop reports as needed
Two years of College or Technical School resulting in an Associate's Degree or equivalent
Certifications, Accreditations, Licenses
- Must have a valid driver's license
1 to 3 years in related field
- Experience working in the telecommunications industry preferred
- Manage multiple priorities, functions and tasks
This position does not have any supervisory responsibilities.
Work Environment
- Travel required as needed
- Work may be performed at various locations under varying conditions
- Ability to lift/carry supplies and equipment up to 25 lbs.
Salary : $60,000 - $84,000
