What are the responsibilities and job description for the Billing and Collections Specialist position at Hawk Disposal Services?
Job Overview:
The Billing and Collections Representative (BCR) is responsible for managing all aspects of billing, invoicing, and collections for services provided by the company. This includes ensuring accurate and timely billing, tracking customer payments, resolving discrepancies, and maintaining effective communication with customers regarding outstanding balances. The BCR will work closely with the Sales Team and Operations Team to ensure smooth and efficient operations.
Key Responsibilities:
- Responsible for billing, collections, and management of the assigned portfolio.
- Audit invoices and work orders, validate pricing, services, accurate taxes, ancillary charges, and overall accuracy of invoices.
- Generate invoices for DUR, NET 28 days, and MONTHLY ACCOUNTS.
- Create consolidated spreadsheet billing per the customers' requirements.
- Provide reconciliation of customer accounts and resolve outstanding balance issues. Identify and submit credit memos.
- Effectively communicate and follow-up with customers regarding overdue invoices.
- Work with other departments to correct errors and update orders.
- Suggest account adjustments, small balance write offs, and escalate uncollected balances to Sales Manager
- Maintain accurate records of customer accounts, including payment history, outstanding balance, and collection efforts
Qualifications:
- High school diploma or equivalent; associate or bachelor's degree in accounting business administration, or related field preferred.
- Proven experience in billing, collections, or customer service, preferably in the rental or service industry.
- Strong understanding of invoicing, payment processing, and collections procedures.
- Excellent communication skills, both written and verbal, with the ability to handle difficult or sensitive conversations professionally.
- Proficiency in accounting software and Microsoft Office Suites
- Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
- Attention to detail and ability to identify discrepancies and resolve issues efficiently.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 8 per week
Benefits:
- Paid time off
Work Location: In person
Salary : $15 - $17
