What are the responsibilities and job description for the Front Desk Agent position at Hawkeye Hotels?
About us
Hawkeye Hotels is a large business in New Orleans, LA. We are professional and agile.
Our work environment includes:
- Modern office setting
- Food provided
- Growth opportunities
```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and reservation management
- Collaborate with other hotel departments to ensure guest satisfaction
```Skills```
- Multilingual: Ability to communicate effectively in multiple languages is a plus
- Guest Services: Strong customer service skills to provide exceptional guest experiences
- Phone Etiquette: Professional phone manner with excellent communication skills
- Customer Service: Ability to anticipate guest needs and provide personalized service
- Hospitality Management: Knowledge of hotel operations and industry standards
- Front Desk: Experience working at the front desk of a hotel or similar establishment
- Hotel Management: Understanding of hotel management principles and practices
- Guest Relations: Ability to build rapport with guests and handle their requests professionally
- Phone Systems: Proficiency in operating phone systems, transferring calls, and taking messages
Please note that this is not an exhaustive list of duties or skills required for the position. The responsibilities may vary depending on the specific needs of the hotel.
Job Type: Full-time
Pay: From $13.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $13
