What are the responsibilities and job description for the Hotel Front Desk Agent position at Hawkeye Hotels?
The Davenport Radisson Quad City Plaza is currently seeking qualified candidates for the position of Night Auditor.
The main responsibilities of this position include: To perform in a pleasant, professional, and efficient manner Night Audit responsibilities achieving timeliness, accuracy of information, and guest satisfaction and security of the building as required by the brand and Hawkeye Hotels.
Please note: ***The working schedule is solely based upon the needs of the hotel business, meaning that the hours worked are directly affected by the hotel’s occupancy. ***
Other Duties include but are not limited to:
- Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism.
- Demonstrates good communication skills and helps ensure optimum communication between all shifts, departments, and management.
- Makes decisions in the best interests of the property and in compliance with all applicable policies and procedures.
- Demonstrates positive Team spirit, helping other Team members as necessary to achieve required standards of productivity and guest care.
- Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements, brand, and company standards.
- Ensures accurate processing of charges and completes/balances close of day procedures with full handover to next shift.
- Knows rates, locations, furnishings, amenities, and special features of all guest rooms and property public areas.
- Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
- Ensures wake up calls are timely and accurate.
- Demonstrates competence in use of the computer systems and runs/distributes reports as required by Hawkeye Hotels.
- Takes and records reservations accurately and confirms as requested; knows status of reservations on a daily and future basis.
- Sets up/maintains breakfast area with fresh coffee, tea, and breakfast items. Helps keep the area stocked, clean, and organized.
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.
Job Type: Part-time
Pay: $15.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Ability to Relocate:
- Coralville, IA 52241: Relocate before starting work (Required)
Work Location: In person
Salary : $15
