What are the responsibilities and job description for the Licensed Insurance Customer Service Agent position at Hawkguard Insurance Services?
Job Description
Job Description
Welcome to Hawkguard Insurance Services, a trusted name in the insurance domain, located in the heart of Temecula, California. We pride ourselves on creating a welcoming and positive environment where our clients feel valued and supported. As a Licensed Insurance Customer Service representative, you will be the smiling face and knowledgeable voice our clients rely on for their insurance needs. We are committed to ensuring that every client interaction is a positive experience, offering personalized assistance and exceptional service. At our office, we cultivate a team atmosphere where collaboration and client satisfaction are top priorities. Your role will be integral to maintaining the trust and loyalty we've built with our clients over the years. If you thrive in a friendly, community-oriented workspace and have a passion for helping others, wed love to have you join our team!
Benefits
Annual Base Salary Commission Bonus Opportunities
Health Insurance
Hands on Training
Career Growth Opportunities
Paid Time Off (PTO)
Appreciation lunches
Weekly team meetings
One on One coaching and development
Team building events
Home / Work life balance
Ongoing Training
Bonus opportunities
Mon-Fri Schedule
Evenings Off
Responsibilities
Customer Support : Respond to customer inquiries and provide accurate information about insurance policies and services.
Policy Assistance : Assist clients with policy updates, claims, and changes to ensure a smooth and efficient service.
Problem Solving : Resolve customer concerns and issues promptly with a focus on delivering satisfactory outcomes.
Client Engagement : Engage with customers proactively to build strong relationships and retain their business.
Documentation : Maintain accurate and detailed records of customer interactions and follow-ups in the company system.
Service Improvement : Identify opportunities to improve customer service processes and contribute ideas for enhancing customer satisfaction.
Requirements
Licensing : A current and valid California Insurance License is required.
Experience : Prior experience in customer service or insurance-related roles is essential.
Communication Skills : Excellent verbal and written communication skills are crucial for effective client interaction.
Customer-Focused : Strong commitment to providing exceptional service and exceeding customer expectations.
Problem-Solving : Ability to quickly resolve issues and provide effective solutions to client inquiries.
Teamwork : Capability to work collaboratively in a team-oriented environment.
Organizational Skills : Strong organizational abilities to manage multiple tasks effectively.