What are the responsibilities and job description for the Automotive Service Advisor; Full Time, with GM Experience position at Hawkins Chevrolet?
Professional Automotive Service Advisor; Full Time
Hawkins Chevrolet in Danville, PA
About Us :
Our mission is to provide exceptional automotive service with a relentless focus on customer satisfaction. We are committed to delivering top-quality repairs, transparent communication, and personalized solutions to exceed our customers' expectations every time they visit our service department."
Job Description :
We are seeking a highly skilled and experienced Professional Automotive Service Advisor with GM experience to join our team. The ideal candidate will be responsible for providing exceptional customer service, managing repair order metrics, and improving CSI (Customer Satisfaction Index).
Key Responsibilities :
1. Greet customers and assist them in diagnosing vehicle issues.
2. Consult with customers to understand their needs and recommend appropriate services.
3. Generate repair orders accurately and efficiently using dealership software.
4. Communicate with technicians to ensure timely and quality repairs.
5. Monitor repair order metrics such as hours per repair order (HPRO), gross profit, and customer wait time.
6. Conduct follow-up calls to ensure customer satisfaction and address any concerns.
7. Maintain a clean and organized service advisor workstation.
Qualifications :
1. Minimum of 1 year of experience as an automotive service advisor, preferably with GM vehicles.
2. Proven track record of meeting or exceeding repair order metrics and CSI targets.
3. Excellent communication and interpersonal skills.
4. Strong knowledge of automotive systems and repairs.
5. Proficiency in dealership software and computer systems.
6. Ability to work in a fast-paced environment and multitask effectively.
7. Customer-focused mindset with a passion for delivering exceptional service.
8. X-Time and Dealertrack experience a plus.
Benefits :
1. Competitive salary based on experience.
2. Health, dental, and vision insurance.
3. Retirement savings plan.
4. Paid vacation and holidays.
5. Ongoing training and development opportunities.
6. Employee discounts on products and services.
How to Apply :
Please submit your resume and a cover letter highlighting your relevant experience and achievements to Christopher.schwartz@hawkinschev.com. Only qualified candidates will be contacted for interviews.
