What are the responsibilities and job description for the Level II Helpdesk/Support Techinican position at Hawkins Delafield and Wood?
Job Description
Job Description
Salary : $85,000
Hawkins Delafield & Wood LLP is seeking a Level II desktop support technician with a minimum of 4 years experience. This position offers a unique opportunity to work on a broad range of technologies. This individual will be part of a 5-member support team and will report to the IT Director. The salary for this position is $85,000 / year.
Responsibilities :
Troubleshoot daily issues with our Windows desktop, which includes MS Office, IManage DMS, and common law firm desktop applications.
Support of physical and virtual Windows desktops in a Citrix XenDesktop environment (VDI).
Set up, support and maintenance of Windows desktops and laptops, server, and network hardware.
Administration of Active Directory, including user / group assignments, permissions, and access rights.
Administration of Microsoft Exchange, including the management of user mailboxes and troubleshooting mal flow through ActiveSync, TrendMicro IMSS, and Mimecast.
Troubleshoot basic network (LAN and WAN) communication and internet access issues.
Experience supporting desktop Cisco VoIP phones.
Konica and HP printer support.
Setup and support of iPhones.
Involvement in system development projects including testing new hardware / software packages.
Willingness to work OT when needed for emergencies, systems updates, and testing.
Occasional travel to our remote offices in NJ, DC, CA and OR.
Requirements :
Applicants must have 4 years paid experience supporting a Microsoft Windows network as a Level II technician. Law firm experience is a plus.
Experience troubleshooting malware / virus issues using industry-standard tools.
Must be able to quickly analyze and resolve software and hardware issues, and to independently act on critical items and prioritize tasks.
Candidates must be able to work with 150 users of varied technical ability and have strong interpersonal skills. Must have the ability to work independently as well as with a group.
IT support-related certifications are a plus.
Patience, maturity, professionalism, and the ability to communicate, share, and perform as a team member are absolute musts.
Hawkins is an equal opportunity employer, committed to a work environment in which all individuals are treated with respect and dignity. We believe that diversity is vital to the firms ability to provide our clients with the highest level of service. The firm prohibits discrimination or harassment based upon race, color, religion, gender, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, actual or perceived gender and gender identity, veteran's status or any other legally protected status. This policy pertains to every aspect of an individual's relationship with the firm, including recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment.
Salary : $85,000
