What are the responsibilities and job description for the Hawkins-Graves, Inc. is hiring: Service & Warranty Writer in Lynchburg position at Hawkins-Graves, Inc.?
Job Description
Job Description
Service & Warranty Writer
Effective Date : 02 / 10 / 25
Hawkins-Graves, Inc. is looking for a Service and Warranty Writer. The ideal candidate should embody the essence of our vision, mission, and values, embracing the opportunity to create customer loyalty in every interaction. This position is not merely about facilitating warranty claims or being the initial touchpoint for our valued customers; it represents the commitment to integrate our vision of excellence and leadership in quality and value into every facet of customer interaction and service delivery.
Our vision to stand out as market leaders is vividly brought to life by the Service and Warranty Writer. Through their diligence in maintaining accurate and comprehensive service descriptions and a meticulous account of parts used, they ensure that our services are not only performed to the highest standards but are also transparently and effectively communicated to our customers. This precision in documentation reflects our overarching commitment to quality and integrity, reinforcing our reputation for reliability and trustworthiness in a competitive marketplace.
Echoing our mission to excel in all endeavors, the role of the Service and Warranty Writer is characterized by their relentless pursuit of perfection. Managing warranty claims with an unwavering attention to detail, they not only meet customer expectations but consistently aim to exceed them, transforming potential concerns into affirmations of our dedication to customer satisfaction. Their contribution is pivotal in inspiring our team to unlock their full potential, leveraging expertise to deliver solutions that significantly enhance our customer's experience.
Central to their daily operations are our core values, where safety, positivity, integrity, teamwork, communication, employee relations, profitability, and enjoyment converge to shape a role that is integral to our identity. The Service and Warranty Writer fosters a culture of safety and positivity, approaches each task with integrity, and through effective teamwork, collaborates closely with service technicians. This collaboration ensures that every service rendered is not only up to our standards but also accurately documented, reflecting the actual work performed and parts utilized.
Their role is a agent for effective communication, bridging the gap between technical service details and customer understanding. By consistently providing clear, accurate descriptions of services provided and ensuring precise accounting of all parts used, they uphold our value of transparency and accountability. This meticulous approach to communication and documentation supports our employee relations by setting a standard of excellence and respect within our team, contributing to the overall profitability and sustainability of our business.
Furthermore, the Service and Warranty Writer plays a crucial role in embodying the joy we find in our work. They take pride in the accuracy and clarity of their documentation, understanding that these are not just administrative tasks but vital components of our service excellence and customer satisfaction. Their role is about celebrating the achievements that come from dedication and precision, recognizing that success is not only measured by the resolution of warranty claims but also by the positive impact of clear, trustworthy communication on our customer relationships.
In summary, the Service and Warranty Writer is more than a role; it's a critical embodiment of our company's heart and soul. Through their dedication to accuracy in service descriptions and parts accounting, coupled with their exemplary communication skills, they play an indispensable role in propelling our company forward. They ensure that we not only maintain our position as market leaders in quality and value but also continue to build on our reputation for integrity, transparency, and unparalleled customer service.
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Service & Warranty Writer Job Description
Objective :
To efficiently manage work orders and warranty claims, ensuring precise documentation and compliance with vendor protocols, contributing to seamless service operations and high customer satisfaction.
Key Responsibilities :
1. Work Order Management
- Initiation
Create work orders based on requests from service managers, sales, or rental departments.
Ensure accuracy and completeness of all work order details.
2. Warranty Management
Complete and submit warranty registration forms specific to each vendor.
Adjust work orders for warranty claims, detailing customer, complaint, and repair information.
3. Spreadsheet and Data Management
4. Equipment Maintenance Files
5. Miscellaneous Duties
Success Metrics :
This outline is designed to provide a clear, concise, yet comprehensive guide for the Service & Warranty Writer, detailing their roles and responsibilities within the organization. Adherence to these guidelines will ensure successful execution of duties, contributing to the overall efficiency of service operations and satisfaction of our customers.
Company Description
Hawkins-Graves is your Mid-Atlantic construction equipment dealer! We offer a wide selection of new & used equipment for sale and rental including : Caterpillar, Komatsu, Yanmar Mini Excavators, Takeuchi Track Loaders, Gehl Skid Steer Loaders, Morbark Wood Chippers & Grinders, Husqvarna and Stihl Concrete Saws, Diamond Blades, Gillette Generators, Air Compressors, Concrete Forms and much more. We can also provide Parts,Service and Maintenance to the machinery you already own. Our Lynchburg, Virginia, location makes us accessible to our neighbors in North Carolina, West Virginia, Tennessee, Maryland and South Carolina. We have equipment and supplies for any construction job, including excavating, concrete, masonry, and landscaping. You can never be too safe : check out our inventory of safety equipment and site management tools.
Through the years Hawkins-Graves, Inc. has continued to grow in the Highway Road Safety Equipment. Items we have for sale and rent are Crash Cushion Trucks, Road Signs, Arrow Boards, Message Boards, Safety Cones and more. If you are looking for safety equipment for your high and road jobs look no further.
Please call or email us with any questions or concerns you may have. Located in Lynchburg, VA, Hawkins-Graves is happy to work with our neighbors in Virginia, North Carolina, South Carolina, Tennessee, West Virginia, and Maryland, as well as nationally and internationally. Our goal is 100% customer satisfaction.
We are a full Service Dealership for new and used construction equipment, parts and service serving the following areas in Virginia; Lynchburg, Roanoke, Christiansburg, Danville, Harrisonburg, Farmville, South Boston, Lexington and all surrounding areas. Our services include sales, rental, parts, and service.
Company Description
Hawkins-Graves is your Mid-Atlantic construction equipment dealer! We offer a wide selection of new & used equipment for sale and rental including : Caterpillar, Komatsu, Yanmar Mini Excavators, Takeuchi Track Loaders, Gehl Skid Steer Loaders, Morbark Wood Chippers & Grinders, Husqvarna and Stihl Concrete Saws, Diamond Blades, Gillette Generators, Air Compressors, Concrete Forms and much more. We can also provide Parts,Service and Maintenance to the machinery you already own. Our Lynchburg, Virginia, location makes us accessible to our neighbors in North Carolina, West Virginia, Tennessee, Maryland and South Carolina. We have equipment and supplies for any construction job, including excavating, concrete, masonry, and landscaping. You can never be too safe : check out our inventory of safety equipment and site management tools. Through the years Hawkins-Graves, Inc. has continued to grow in the Highway Road Safety Equipment. Items we have for sale and rent are Crash Cushion Trucks, Road Signs, Arrow Boards, Message Boards, Safety Cones and more. If you are looking for safety equipment for your high and road jobs look no further. Please call or email us with any questions or concerns you may have. Located in Lynchburg, VA, Hawkins-Graves is happy to work with our neighbors in Virginia, North Carolina, South Carolina, Tennessee, West Virginia, and Maryland, as well as nationally and internationally. Our goal is 100% customer satisfaction. We are a full Service Dealership for new and used construction equipment, parts and service serving the following areas in Virginia; Lynchburg, Roanoke, Christiansburg, Danville, Harrisonburg, Farmville, South Boston, Lexington and all surrounding areas. Our services include sales, rental, parts, and service.