What are the responsibilities and job description for the Marina Supervisor position at Hawks Cay Resort?
JOB SUMMARY:
- Must be a “problem solver,” capable of quickly and efficiently resolving guest complaints regarding product or service, rates, and personnel performance standards.
- Must be totally knowledgeable regarding the source and location of all supplies and inventory, and for maintaining adequate levels of supplies to conform to revenue opportunities while maintaining operating and budgetary integrity.
- Must be capable of quickly determining current and future availability of charters and slip reservations. Also, be thoroughly knowledgeable in all aspects of the operation of the Marina in order to be able to respond rapidly to guests requests for merchandise and services.
- Be diligent in maintaining condition, cleanliness, and maintenance of the Marina, areas and back of house areas. Keep accurate records of inventory and projects in progress. Maintain a daily log of facility safety and cleanliness checks.
- Be able to provide accurate information and occupancy to the Marina Manager for proper scheduling.
- Be fully competent in making reservations, confirming any reservation, and in rectifying billing or reservation errors. As well as, be fully competent to input product information into Yellow Dog.
- Stock a sufficient supply of forms, inventory, and supplies to ensure proper and continued operation in all areas of the Marina.
- Be totally knowledgeable in the resort’s Marina and other Emergency procedures, to include the review of action to be taken, including evacuation plans, in case of Fire, Bomb Threat, Active Shooter, or Natural Disaster, and action to be taken in regard to other incidents, robbery, burglary, or medical emergency and to ensure that all crew members are fully trained and capable of responding according to resort policies and procedures.
- Take the necessary precautions to safe-guard at all times the resort’s funds, records, and equipment entrusted to the departments in his/her area of responsibility.
- Acts as a leader in the absence of the Marina Manager and maintains established guidelines.
QUALIFICATIONS:
Applicants should have an extensive knowledge of maritime basics. Including knot tying as well as boat docking procedures. Applicants should have two to three years of experience in a customer service capacity in high-end retail or hotel environments. Additional requirements include excellent oral and written communication skills and excellent organizational skills. The ability to graciously deal with the general public (resort guests, staff, and visitors) in a warm, friendly and courteously is essential. Demonstrated, capable leadership is essential.
PHYSICAL REQUIREMENTS:
Although this position is not always physically strenuous, there will be occasions to lift cartons of merchandise from 30 to 50 lbs as well as docking very large boats. Applicants should be in excellent physical condition with a strong back, arms, and legs; capable of reaching and bending without difficulty. Applicants must be neat, well-groomed, well-poised, and possess a pleasant voice and demeanor. Must be able to establish a rapport with our guests and customers, dealing with them in a warm, friendly, and courteous manner at all times.
NOTE: The above declarations are not intended to be an "all-inclusive" list of duties and responsibilities of the job described, nor are they intended to be such a listing of skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. This document is not intended to be and does not constitute any form of employment contract or agreement.
