What are the responsibilities and job description for the Senior Service Technician position at Hawn Heating & Air Conditioning, Inc.?
Benefits:
- 401(k) matching
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
The Senior Service Technician reports to the Service Manager, and is responsible for performing a wide range of HVACR servicing jobs for commercial, and residential customers.
Benefits
- Paid Training
- Careers Advancement Opportunities
- Flexible Scheduling
- Competitive Compensation
- Year-Round Work
- Spiffs, Rewards, & Employee Contests
Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and the ability to communicate well with all customer groups. A Senior Service Technician must be able to accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer and Hawn Heating & Air Conditioning, Inc.. Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being with service customers, other Hawn Heating & Air Conditioning, Inc. technicians, the Service Manager, Dispatcher and the Parts Runners. Representative duties include:
- Assisting the Service Manager in the planning, organization, motivation, control and coordination of human and other resources in support of the departmental jobs, assignments, and sales.
- Leading by example an ad hoc service team in the timely, efficient, and profitable accomplishment of an assigned job or task.
- Performing special and complex service jobs without assistance, including performing periodic on-call duties, as required.
- Training Service Department and other Hawn Heating & Air Conditioning, Inc. employees on service-related subjects, including call-back prevention, servicing tips, and equipment protocols.
- Conducting quality control inspections of Hawn Heating & Air Conditioning, Inc. service jobs, monitoring the technical progress of newly assigned service employees, including start-up oversight.
- Conducting point-of-work sales of Indoor Air Quality services, unit components, unit replacements, add-on units, and residential service contracts.
- Developing lead referrals for Hawn Heating & Air Conditioning, Inc. sales staff.
- Conducting non-service, lead-tech level work in support of the Indoor Air Quality and Installation Departments, as assigned.
- Assisting the Service Manager with administration, dispatching, and on-site evaluation work.
- Performing related duties as directed by the Service Manager.
Job Qualifications:
- High school graduate and graduate of a post-secondary HVACR program of instruction of two or more years in duration.
- Five or more years of successful and full-time HVACR experience, either as a commercial service or commercial installation technician.
- Good oral and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential, commercial and industrial customers, suppliers, and all Hawn Heating & Air Conditioning, Inc. employees.
- Physical ability to perform all duties noted above under the conditions, circumstances and extreme weather found in (state).
- Interest and initiative in maintaining and advancing his/her HVACR skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities.
- Current (state) operator's license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current Hawn Heating & Air Conditioning, Inc. insurance carrier
- Interest, initiative and ability to be trained in low-key point-of-service sales techniques, including developing sales leads, sales of unit replacements, add-on units, IAQ services, and service contracts.
- Ability to work under pressure of time, non-standard schedule, supervision considerations, weather, customer needs, and backlog constraints.
Salary : $20 - $40
