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DTC Ecommerce Systems Support Specialist - Holland, MI (remote)

Haworth, Inc.
Holland, MI Remote Full Time
POSTED ON 3/1/2025
AVAILABLE BEFORE 5/25/2025

Company Overview

When you feel connected to your work, you feel more engaged. At Haworth, you can pursue a career that offers you ample opportunity to build your portfolio and expand your skillset in an exciting and inclusive environment. Join a company that values innovation, inspiration, and you!

HAWORTH is a global leader in office furniture and architectural interiors. As a valued member of our team, you can make your mark on the world and reach your full potential within a culture of connectivity.

Why Haworth? Find out more  here !

Here at Haworth, our members enjoy benefits from their first day of employment including :

  • 20 Days Paid Time Off (PTO) : Enjoy a whole month of relaxation, adventure, or whatever your heart desires! Plus, you can buy up to 5 extra days for even more fun.
  • Health Benefits : Stay healthy and happy with Priority Health Medical options, Delta Dental, and Vision Insurance. Your well-being is our priority.
  • 401k Benefit : Secure your future! Contribute 6% of your annual salary, and Haworth will match up to 7%. That’s a win-win for your retirement!
  • Annual Bonus Programs : Get rewarded for your hard work with exciting annual bonuses. Your efforts truly pay off.
  • Insurance Coverage : Rest easy with company-provided Short-Term Disability, Long Term Disability, and Life Insurance. We’ve got you covered.
  • On-Site Gym : Stay fit and energized with our well-equipped gym, open 24 / 7. Fitness at your convenience.
  • Tuition Reimbursement : Invest in your future with our Tuition Reimbursement program. Learning never stops!
  • Volunteer Time Off (VTO) : Make a difference with 8 hours of paid Volunteer Time Off. Give back to the community and feel great doing it.
  • Optional Pet Insurance : Keep your furry friends healthy and happy with our optional Pet Insurance. Because pets are family too.
  • Zero Waste to Landfill : Be proud to work for a company committed to sustainability. We’re making the world a better place.

Job Overview

Join our Direct-To-Consumer team as an Ecommerce System Support Specialist.

In this role, you will :

We're looking for an enthusiastic individual to join our ecommerce team as an entry-level eCommerce Systems Support Specialist. In this role, you'll be responsible for ensuring the seamless execution of order entry, order health monitoring, order fulfillment, platform integration, and data management processes. This role is crucial in maintaining the accuracy, efficiency, and reliability of our systems and operations. The ideal candidate will be passionate about learning, adaptable to a fast-paced environment, and possess a strong work ethic. A dedication to mastering new skills and contributing to team success is essential. By meticulously managing data and processes, you'll support overall business objectives, enhance customer satisfaction, and drive operational excellence.

Essential Functions

  • Order Management : Manage and process custom product orders, special requests, and orders from various platforms and retail partners.
  • Issue Resolution : Monitor and resolve order processing issues and integration errors across multiple platforms to maintain system integrity.
  • Performance Reporting : Generate performance reports for vendors and internal systems to ensure order accuracy and efficiency.
  • Shipment Monitoring : Process and monitor shipment updates between platforms, ensuring timely and accurate order fulfillment.
  • System Integration : Monitor system integrations for errors, ensuring seamless data flow and addressing any issues that arise.
  • Data Management : Process bulk product data updates in SAP and Brightpearl, and conduct pricing and lead time audits to ensure data accuracy and consistency.
  • Fulfillment Updates : Ensure timely and accurate order fulfillment updates across multiple platforms.
  • Must be able to perform all essential job function with / without accommodation.
  • Uses office automation, communication, software, and tools used in Haworth office environment.
  • Performs other duties within scope as assigned.

    • Required Qualifications

  • Bachelor's Degree in Computer Science, Information Systems, or similar.

    • Preferred Qualifications

  • Experience working with data entry, and data management with different systems professionally
  • Experience in a professional internship with data management or computer information systems.
  • Ability to work 8am-5pm Eastern Standard Time Zone.
  • Ability to travel to Holland, MI quarterly.
  • Applicant must possess an unrestricted right to work in the US to be eligible for the position.

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