Behavioral Health Receptionist

E.A. HAWSE HEALTH CENTER

JOB DESCRIPTION

Implemented 10/12

Reviewed & Approved 10/3/2017; 4/1/21

I. Appointments/Office Clerk

Responsible for informing patient of delinquent account and payment responsibilities when services rendered.

II. Office Manager

III.

1. Greets patients and visitors, screens calls and visitors, schedules appointments according to established protocols.

2. Directs all new patients to program's clerk.

3. Responsible for registering all new patients into the computer system, and making copies of all pertinent information for patient files.

4. Acts as liaison between patients and provider while maintaining confidentiality of medical information.

5. Responsible for entering and updating Medicare, Medicaid and all other insurance information relative to users in the computer at each visit.

6. Responsible for verifying/updating all patient information to include: address, phone number, employer, etc., at each visit.

7. Performs clerical duties as assigned by Office Manager and provider staff.

8. Responsible for care and maintenance of office equipment.

9. Cognizant of computer capabilities.

10. Responsible for assuring that appropriate information is in computer system for preparing Medicaid/Medicare coinsurance, Medicaid claims and Medicare claim forms.

11. Responsible for informing patients of Sliding Fee requirements.

Job Description

Appointments/Office Clerk

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12. Cognizant of all office functions and rotates with other staff to perform office duties.

13. Will participate in any special work assignments required by the Office Manager.

14. Will keep well informed of all financial policies established by the Center.

15. Will assist in keeping patients informed of collection policies and procedures of the Center.

16. Is familiar with all Center programs and their funding criteria.

17. Responsible for maintaining adequate office supplies by advising Office Manager of needs.

18. Will compile and report statistical data required by the organization.

19. Responsible for maintaining work area in a neat and organized manner.

20. Knowledgeable of how to turn phones on each evening and off each morning.

21. Take patient schedule home every evening in case of bad weather or

Provider is out sick.

IV. Office Manager

V.

1. High School graduate or equivalent with training in typing and filing.

2. Some experience as an office/appointments clerk preferred.

3. Ability to establish good rapport with staff, patients and the public.

4. Dependable and confident.

5. Ability to maintain calm and pleasant composure under stressful conditions.

6. Ability to work efficiently at a speed necessary to perform job responsibilities in a timely manner.

7. Ability to make decision in a rational, calm manner in the case of an emergency situation.

Job Description

Appointments/Office Clerk

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VI.

1. Neat in appearance.

2. Pleasant personality.

VII.

The health center shall pay rates which are competitive with the job market and feasible within center resources.

This organization reserves the right to review or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment. It is further understood this is a terminable at will position so that both the organization and the employee remain free to choose to end the work relationship at any time for any reason.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Primary Care

Schedule:

• Monday to Friday

Ability to Commute:

• Petersburg, WV 26847 (Required)

Ability to Relocate:

• Petersburg, WV 26847: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $16