LOAN SYSTEM ADMINISTRATOR

LOAN SYSTEM ADMINISTRATOR SUMMARY This position is responsible for providing technical support for the loan/bank systems and the coordination between those systems. This position will assist in the oversight of all loan software programs and data query. Work is performed within the framework of standard audit program guidelines; however, a high level of independent judgment and discretion is required in performing assigned tasks.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Responsible for the administration of all loan/bank software systems.   Maintain systems, access groups, products, and change logs. Develop and maintain operating controls to ensure changes are authorized and tested.   Test new features and functions of the software; develop new functions to assist in workflows.    Manage reports and monitor systems for process deviations.   Monitor operations admin and data query ticketing system, including fulfilling such requests.   Coordinate between systems and departments to ensure all systems work to the end user benefit.   Work with management to onboard new and maintain existing products, including product consolidation and mapping projects   Coordinate with training department to ensure information regarding systems and systems changes are distributed.   Coordinate and manage systems projects, ensuring end-to-end achievement of project’s defined goals.   Coordinate with JHA on cases as necessary.   Comply with all banking regulations, policies and procedures.       NON-ESSENTIAL DUTIES & RESPONSIBILITIES include the following.  Other duties may be assigned. Maintain educational and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions.   SUPERVISORY RESPONSIBILITIES None.   QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   EDUCATION and/or EXPERIENCE Possess a four-year bachelor’s degree from an accredited university or institution in business administration, computer information systems, or closely related coursework.  Plus additional education and/or training.    Professional work experience in lending/banking software systems administration and support or other closely related areas may be substituted on a year-for year basis for the required education.   Possess a minimum of four years of professional or technical experience in computer software administration, project management, operations, or a combination thereof.    LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.   MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.   OTHER SKILLS AND ABILITIES Must have the ability to operate PC and printer, copy and fax machines and telephone.  Must have good working knowledge of word processing and spreadsheet software programs.  Network administration.   KEY CONTACTS--Internal and External Has frequent contact with all departments.   CERTIFICATES, LICENSES, REGISTRATIONS Valid driver’s license.   PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms.  The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.       WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   The noise level in the work environment is usually moderate.   COMMENTS Position may require occasional overnight travel to attend various training sessions.  Position requires the ability to work before or after normal business hours to attend various meetings and meet with clients. May be required to occasionally work after hours for system upgrades and changes.