What are the responsibilities and job description for the Operations Manager position at Hawthorn Suites By Wyndham - Odessa, TX?
Job Summary:
The Operation Manager, in the Odessa location, is responsible for ensuring the operations of the Front Office, House Keeping, and Food and Beverage Departments are in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, controlling costs and minimizing expenses. This is a hands on management position that assists the General Manager with the day to day operations of the hotel.
Qualification Summary:
Education & Experience:
- Associate's or Four Year College Degree is preferred.
- Two years front office management experience in a hotel preferred
- Proficient with hotel sales, revenue management and A/R billing
- Previous supervisory experience in a hotel required
- Must have a valid driver’s license from the applicable state
- Must be able to work mornings, nights, weekends, and holidays as dictated by hotel business levels
- Must be able to convey information and ideas clearly, both oral and written
- Must maintain composure and objectivity under pressure
- Must be able to work with and understand financial information and data, and basic arithmetic function
Duties and Functions:
- Approach all encounters with guests and team members in a friendly, service-oriented manner
- Have knowledge and understanding of department policies and procedures, and communicate and enforce all policies fairly and consistently with staff
- Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner
- Motivate, coach, counsel and discipline all team members
- Develop team member morale and ensure all team members are fully trained
- Maximize room revenue and occupancy by reviewing status daily
- Have effective interviewing skills, and be able to recruit a diverse staff of competent personnel
- Be familiar with Human Resources: policies and procedures, I-9s and E-Verify, proper documentation, Workers’ Compensation, training, etc.
- Ensure no-show revenue is maximized through consistent and accurate billing
- Assist with or process payroll
- All other duties as assigned by management
