What are the responsibilities and job description for the Front Desk Associate position at Hawthorn Suites By Wyndham?
Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide excellent customer service and address guest inquiries and concerns
- Assist guests with reservations, room assignments, and special requests
- Handle phone calls and direct them to the appropriate department or individual
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
Skills:
- Strong hospitality skills with a focus on providing exceptional guest services
- Knowledge of hotel management systems and procedures
- Excellent phone etiquette and communication skills
- Ability to multitask and prioritize tasks effectively
- Proficiency in multiple languages is a plus
- Familiarity with night audit procedures is preferred
- Bilingual candidates are encouraged to apply
Join our team as a Front Desk Agent and be part of a dynamic hospitality environment. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring their stay is comfortable and enjoyable. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously.
At our hotel, we value teamwork, professionalism, and exceptional customer service. We offer opportunities for career growth and development within the hospitality industry. Join us in creating memorable experiences for our guests.
If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you. Apply now to become a part of our dedicated team of Front Desk Agents.
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $13 - $14
