Front Office Coordinator

Job Summary

Hawthorn Suites By Wyndham - is seeking someone with excellent customer service skills to join our Front Office team. This is a Front Desk / Guest Services Position - If you are a friendly, outgoing person who enjoys helping others and solving problems then you may be the person we are looking for! Primary responsibilities include: registering guests making reservations Checkin / Check out preparing daily reports and balancing transactions. Following Wyndham Standards and procedures Opera Front Desk PMS experience preferred.

Qualifications

• At least 1 year of hotel experience and Opera Cloud Experience required.
• High School diploma or equivalent.
• Must be able to work independently and with minimal supervision.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modifying to meet the constraints of the particular need.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must be able to work in a self-managed environment.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must maintain composure and objectivity under pressure.

Responsibilities

Job Overview: Accommodates guests of hotel by performing the following duties.

What you will be doing:

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain regular attendance in compliance with Hawthorn Suites by Wyndham standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Hawthorn Suites by Wyndham standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Initiate and complete the End of Day process.
• Run all reports as required
• Complete the Night Audit checklist for computer procedures daily.
• Balance the day's work of all transactions of all outlets.
• Maintain cashiering responsibilities as per Front Office procedures according to Hawthorn Suites by Wyndham standards.
• Maintain Front Office computer system operation according to Hawthorn Suites by Wyndham standards.
• Fulfill all Front Office functions with flexible schedule days nights & weekends
• Follow up to ensure periodic checks by the security officer are made of building and guest corridors to ensure all areas are locked and secured (property specific)
• Follow safety and emergency procedures according to Hawthorn Suites by Wyndham standards.
• Be familiar with all Hawthorn Suites by Wyndham policies and house rules.
• Bring any PM Accounts to managers or supervisors' attention immediately.
• Distribute work (i.e. registration cards and pre-paid reservations deposits etc.
• Run reports according to Hawthorn Suites By Wyndham procedures.
• Handle items for Lost and Found according to the standard.
• Complete any reports as requested by management promptly.
• Attend Front Office meetings as required by management.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Education:

• High school or equivalent (Preferred)

Experience:

• Front Desk: 1 year (Preferred)
• Hotel Experience: 1 year (Required)

Work Location: In person

Salary : $16