What are the responsibilities and job description for the Guest service representative- Front desk position at Hawthorn Suites By Wyndham?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere in our hotel. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The Front Desk Agent will be responsible for managing guest check-ins and check-outs, addressing guest inquiries, and facilitating a seamless experience during their stay.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain accurate records of guest accounts and reservations.
- Process payments and manage billing inquiries.
- Assist with night audit duties as required.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies regarding guest relations and confidentiality.
- Provide support in various guest services tasks as needed.
Skills
- Strong customer service skills with a focus on guest relations.
- Excellent phone etiquette to handle inquiries professionally.
- Experience in hotel management or front desk operations is preferred.
- Ability to communicate effectively; multilingual skills are a plus.
- Familiarity with night audit processes is beneficial.
- Proficient in using hotel management software and reservation systems.
- Strong organizational skills with attention to detail.
- Ability to work well under pressure while maintaining a positive attitude.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Part-time
Pay: From $15.00 per hour
Schedule:
- 8 hour shift
- Evening shift
Ability to Commute:
- Bloomington, IL 61701 (Required)
Ability to Relocate:
- Bloomington, IL 61701: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15
