What are the responsibilities and job description for the Hotel Front Desk Clerk-Part Time position at Hawthorn Suites By Wyndham?
Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk(2nd Shift-3:30pm-11:30pm) to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a pleasant stay. You will manage reservations, check-ins, and check-outs while addressing guest inquiries and concerns. A positive attitude and strong communication skills are essential for success in this position.
Responsibilities
- Greet guests warmly upon arrival and provide them with information about hotel services and amenities.
- Manage the check-in and check-out process efficiently, ensuring accuracy in guest accounts.
- Handle reservations via phone, email, or in-person, including modifications and cancellations.
- Address guest inquiries, requests, and complaints promptly to ensure satisfaction.
- Maintain an organized front desk area and ensure all necessary supplies are stocked.
- Process payments accurately and maintain records of transactions.
- Conduct night audits as required, ensuring all financial transactions are balanced at the end of the day.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Utilize phone systems effectively to manage incoming calls and relay messages as needed.
Requirements
- Prior experience in customer service or hotel management is preferred.
- Strong phone etiquette with excellent verbal communication skills.
- Bilingual or multilingual abilities are a plus to assist diverse guests.
- Familiarity with front desk operations, including reservation systems and night audit procedures is advantageous.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong organizational skills with attention to detail in managing guest accounts and reservations.
- A friendly demeanor with a passion for providing outstanding guest services.
Join our team as a Hotel Front Desk Clerk where you can make a difference in our guests' experiences while developing your career in the hospitality industry!
Job Type: Part-time
Pay: From $17.27 per hour
Expected hours: 48 – 72 per week
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Weekends as needed
Work Location: In person
Salary : $17
