What are the responsibilities and job description for the Housekeeping / Room Attendant position at Hawthorn Suites By Wyndham?
Position Summary : The purpose of the Housekeeper / Room Attendant is to maintain cleanliness of all guestrooms according to brand specifications and quality standards. The ideal individual for this position demonstrates a commitment to maintaining high quality standards and attention to detail.
Essential Functions Rooms and Inventory :
Thoroughly cleans all assigned rooms within prescribed Brand Standard guidelines.
Maintains the inventory of every item placed in guestrooms.
Communicates status of cleaned rooms to Housekeeping Supervisor.
Reports any lost and found items to the Housekeeping Supervisor immediately, listing the room number or area where the item was found.
Reports any damaged or missing items to Maintenance and the Housekeeping Supervisor.
Reports exceptional and / or unusual circumstances, such as no luggage in a stay-over room, sleep-outs, damage in the rooms, etc. to the Housekeeping Supervisor.
Stocks carts and supply rooms.
Assists with washing, drying and folding terry and linen as needed.
Safety :
Uses all authorized cleaning agents properly and safely.
Follows proper key control and security procedures.
Miscellaneous :
Maintains a positive work atmosphere by acting and communicating in a manner so that you get along with Guests, clients, co-workers, and management.
Follows proper handling procedures for dirty rags / linens.
Restocks and maintain housekeeping cart.
Assists Guests with questions and requests.
Adheres to proper grooming and dress codes for the department.
Able to carry out hotel emergency procedures.
Performs all other duties as directed, developed, or assigned.
Arrives for assigned shift on time.
Knowledge and Critical Skills / Expertise :
Language Skills : Must be able to understand the proper use of equipment and chemicals and verbal instructions. Must be able to have basic interactions with guests.
Technical Skills : Knowledge of proper cleaning agent handling and safety procedures.
Reasoning Ability : Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Other Skills and Abilities : Able to operate equipment such as, but not limited to, garbage disposal, vacuum cleaner, self-cleaning oven, ice-maker, and dishwasher. Ability to work flexible hours including evenings, weekends, and holidays.
Experience :
Previous housekeeping experience is preferred.
Physical Demands :
Seeing - Must be able to see well enough to read reports, drive, and use a computer.
Hearing - Must be able to hear well enough to communicate on the phone and in person.
Standing / Walking / Mobility - Must be able to stand and walk for extended periods of time.
Climbing / Stooping / Kneeling - Must be able to climb four flights of stairs. Must be able to stoop and kneel for short periods of time.
Lifting - Must be able to regularly lift up to 10 pounds, frequently lift up to 25 pounds.
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