What are the responsibilities and job description for the ROOM ATTENDANTS position at Hawthorn Suites by Wyndham?
SUMMARY:
Imagine how our guests feel, as they open the door to their hotel room after driving/working all day that you just cleaned, and they see it looking spotless. Our associates are our greatest assets, you can make a difference and an impact on our guests during their stay.
RESPONSIBILITIES:
- Provide the highest quality of service to the customer at all times.
- Ensure guest satisfaction through room cleanliness and attention to guest needs.
- Clean rooms per day following the Housekeeping Guidelines while maintaining established standards.
- Check fixtures, television, radio, and heating/cooling equipment for proper operation.
- Set heating/cooling equipment and radio on proper settings.
- Inspect room for maintenance needs and report on maintenance service requests.
- Perform daily general clean duties and changing of bedspreads, blankets, mattress pads and shower curtains as assigned.
- Log rooms cleaned on daily housekeeping report. Fold terry and linen while waiting for rooms.
- Clean, organize, and restock cart at the end of the day (terry, cups, toilet paper, rags, and fill spray bottles) Deliver supply basket to laundry for restocking.
- Maintain cart, linen room, and vacuum cleaner cleanliness.
- Turn in key and room status report to Guest Room Supervisor or front desk.
- Know how to operate laundry equipment and maintain public area cleanliness.
- Must wear proper uniform at all times in accordance with the Standards of Appearance.
- Have a thorough knowledge of emergency procedures.
- Practice safety standards at all times.
- Be able to move luggage, packages, or furniture weighing up to 40lbs.
- Employee must perform other duties as assigned, of which the employee is capable.
BENEFITS:
- Competitive wage commensurate with qualifications.
- Medical insurance and 401(k) plan.
- Century Hospitality is an equal opportunity employer. We evaluate qualified applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
