What are the responsibilities and job description for the Front Desk Agent (3PM-11PM) position at Hawthorn Suites McAllen?
HAWTHORN SUITES MCALLEN
Job Position: Front Desk Agent (Schedule: 3PM-11PM) (PART TIME)
Reports to: Front Desk Manager
To operate the Front Office in a courteous and professional manner at all times. Handle guest reservations, arrivals and departures.
Primary Responsibilities:
- Responsible for providing courteous guest service and responding promptly to guest questions, complaints or requests. Assist TEAM in maintaining/achieving goals set forth in accordance with the Hawthorn Suites Guest Satisfaction system.
- Processing all reservation requests for hotel in an efficient manner, whether by mail, telephone, computer or in person at the Front Desk.
- Processing all guest registrations and checkouts promptly, remembering that this is the first and last impression on our guest.
- Processing all computer messages, answering computer administrative messages, and making proper distribution of computer messages as required.
- Compute bills and take payments
- Accounting for all receipts, paid-outs, and charge funds as specified.
- Providing accurate information to other departments such as house counts, room status or guest service requirements.
- Responsible for receiving Maintenance requests and making sure that they are reported to the Maintenance Department as soon as possible.
- Responsible for inputting all wake-up calls accurately into the phone system.
- Ensure all reports and back-up vouchers are complete and filed properly
- Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (GM, Front Desk Manager, Housekeeper Supervisor).
- Balance cash at the end of the shift
Any other duties or responsibilities which might be required by a Supervisor or Manager.'
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Work Remotely
- No
Job Type: Part-time
Pay: $8.00 - $9.00 per hour
Schedule:
- 8 hour shift
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $8 - $9