Assistant Golf Professional

Property Description:

Set in the rolling hills and rich woodlands of Lake County, Hawthorn Woods Country Club is Chicagoland’s premier country club offering an exclusive place for couples, families and young professionals to relax and enjoy an active lifestyle. Developed in 2006 as part of a Toll Brothers community and now owned and professionally managed by KemperSports, we are proud to offer the area’s newest Arnold Palmer Signature
Designed golf course.

Located just north of the intersection of Gilmer and Midlothian roads in Hawthorn Woods Illinois, Hawthorn
Woods Country Club is a wonderful place where neighbors come to enjoy a relaxed and family-focused atmosphere. Owning real estate within the Hawthorn Woods Country Club development is not a requirement for membership however all residents of the development are required to be at minimum, Social Members of the club. Our non-resident members live throughout the Chicagoland suburbs with many residing in neighboring communities such as Long Grove, Libertyville, Lake Zurich, Mundelein and Vernon Hills.

Complementing our championship golf course, we offer swimming, tennis, paddle tennis, a state-of-the-art fitness facility open 24 hours a day, social events, fine dining and a community atmosphere that is fun and energetic. Hawthorn Woods Country Club has been meticulously crafted to meet the leisure needs of today’s contemporary lifestyle. As you learn more about our club, you will begin to appreciate how we are redefining leisure time for families both large and small.

Position Summary:
The Assistant Golf Pro assists the Head Golf Professional with all golf shop activities and outside services operations and is responsible for ensuring that members and guests receive outstanding customer service, which meets or exceeds their expectations. The Assistant Golf Pro is instrumental in organizing and implementing golf events, tournaments, outings, leagues, teaching clinics and other golf programs designed to improve the Club’s products and services as well as its competitive position in the marketplace.

Essential Duties and Responsibilities:

• Assist in implementing applicable Company operating, human resources, and safety policies and procedures pertaining to golf shop and outside service activities. Ensure procedures are followed to open, close and secure the golf shop and storage buildings.
• Handle cash flow in the golf shop, ensuring that cash and credit card charges balance with sales receipts in accordance with operating procedures.

• Monitor the performance of assigned staff including golf shop attendants, starters, rangers, and outside service staff to ensure customer service standards and productivity goals are achieved.
• Ensure that the golf shop, storage areas, cart shed, and grounds are maintained per Company cleanliness and appearance standards. Maintain clean, presentable and fully stocked merchandise displays.
• Assist in the preparation operating and capital budgets. Provide assistance with financial forecasts and analyzing budget variances as appropriate.
• Assist with physical inventory at month end in accordance with inventory procedures.
• Ensure accurate tracking of types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with Company products and services. Assess the quality of internal and/or external customer service and speed of play. Recommend plans for continued improvement.
• Interact with pass-holders, members and guests in a congenial and professional manner.
• Maintain pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures.
• Plan and conduct individual and group lesson programs and golf clinics.
• Assist with organizing and implementing tournaments, group outings and special events. Ensure efficient operation and coordination of golf shop, cart service and other services as applicable.
• Be fully knowledgeable of golf shop merchandise. Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs.
• Assist with organizing and maintaining ancillary services such as the handicapping system, membership programs and driving range facilities.
• Assure the efficient and timely submission of all required reports.
• Perform additional duties as required.

Qualifications:

• BA / BS degree, preferred.
• PGA or LPGA apprentice or better, preferred.
• Min 1year experience in the golf or hospitality industry preferred.
• Demonstrated experience and capability in the areas of retailing, marketing, and/or sales, customer service, and guest relations preferred.
• Demonstrated quality written, verbal, interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
• Positive attitude, professional manner and appearance in all situations.

Supervises:
Golf shop staff, outside services, starters, rangers

Classification:
Full-time, Seasonal, Non-Exempt

Job Type: Full-time

Pay: $650.00 - $800.00 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance

Schedule:

• 10 hour shift
• Holidays
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• Sports Coaches & Instructors: 1 year (Preferred)

Work Location: In person

Salary : $650 - $800