What are the responsibilities and job description for the Customer Service Representative position at Hawthorne Animal Hospital Ltd?
Hawthorne Animal Hospital has been serving Glen Carbon, Edwardsville, and the St. Louis Metro East for over 65 years. Along with general practice care, our facility also provides 24/7 emergency and intensive care.
The Veterinary Customer Service Representative creates the first impression of our hospital to our clients. This employee maintains a “client first” mentality, is a client/patient advocate, and assists in control of the overall flow of the hospital.
What are we looking for in a Veterinary Customer Service Representative?
A motivated team player
An excellent communicator. You will be interacting with doctors, nurses, clients, support staff, other veterinary clinics, pharmacies, and more.
A dedicated individual who wants to learn about veterinary medicine.
Someone who demonstrates compassion when helping our clients and their pets.
Veterinary Customer Service Representative Job Overview:
Schedule appointments
Check in clients and patients, check out appointments
Answering phone calls, including emergency calls.
Various administrative tasks including but not limited to; patient rechecks, prescription requests, online appointment requests.
What are the qualifications needed for our Veterinary Customer Service Representative?
Available to work 12 hour shifts that include full weekend and holiday availability.
Must have a working knowledge of a multi line phone system and general office equipment and software
Be able to pass a drug screen.
Be comfortable interacting with clients in person and over the phone.
Be able to remain calm during emergency client/patient situations.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Employee Pet Wellness Program
- Referral Program
- Professional development assistance