What are the responsibilities and job description for the Customer Service Representative position at Hawthorne Global Aviati?
Ascension FBO – Customer Service Representative
ARE YOU INTERESTED IN WORKING IN AVIATION?
Are you interested in working in the business aviation industry and do you enjoy a culture that is customer centric? As a Customer Service Representative, you will be an integral part of providing outstanding customer experience.
Job Responsibilities:
- Provide assistance to customers with questions, concerns, and assistance with hotel reservations, directions to local attractions, and transportation.
- Coordinate aircraft services such as fuel and hangar storage.
- Effective communication with team members via radio and other means of communication.
- Pro-active interaction with customers to ensure their experience is positive.
- Educate customers on pricing and programs.
- Process customer invoices.
Position Requirements:
- Minimum 2 years customer service experience
- High School Diploma or General Education Degree (GED).
- Polished and professional demeanor.
- Team player with a collaborative attitude.
- Ability to thrive in an environment with strong standard operating principles, customer centric and safety first culture.
- Excellent interpersonal and verbal communication skills.
- Good working knowledge of MS Word and MS Excel
Physical Requirements:
- Physically able to perform frequent walking, stretching, bending, sitting, stooping, reaching, and grasping actions.
- May be required to work overtime, nights, weekends.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
