Client Care Specialist

Hawthorne Hills Veterinary Hospital is seeking a full-time client care specialist to join our team! We are a woman-owned, privately owned, small animal hospital across from the Roosevelt light rail station with a focus on Fear-Free veterinary care. Veterinary excellence is why we are an AAHA accredited (only ~15% are) and Cat Friendly certified hospital. Our team is expanding and we are looking to add friendly, focused professionals to provide excellent care for our clients and their pets.

Do you project a smile when you answer the phone?
Are you able to prioritize multiple tasks?
Want to be a part of a caring and supportive team to ensure client’s and patient’s needs are met?
Want to be a team member in a positive environment so you look forward to coming to work?

Client Care Specialists are responsible for greeting clients and pets, differentiating routine cases from emergency cases, scheduling appointments, creating/importing/maintaining client/patient data in electronic patient medical records, processing payments, performing end of day reconciliation, and coordinating with specialists, knowing our vaccine protocols, understanding our retail products and much more. Comfort with computer systems, technology and people is required.

Basic cross-training in other areas of the hospital is expected over time to ensure all team members understand core functions and provide coverage when team members are out sick, on vacation or patient needs necessitate assistance.

Experience in the veterinary field is not a requirement, but veterinary experience will set you apart from other candidates. Our benefits package listed below includes health/dental/vision insurance, paid time off, retirement plan, paid holidays for those you are normally scheduled to work, Fear Free Certification training, and discounted veterinary care for your pets.

· Medical (plan includes EAP)

· Dental

· Vision

· Uniforms

· PTO and sick leave

· Paid holidays

· Subsidized ORCA card

· Simple IRA retirement plan and match

· Employee pet care discounts

· A great team

· No weekends

Apply with a and your . Your cover letter/note needs to speak to your qualifications, relevant experience, what you would bring to our team and why our team would want work with you.

Learn more about our hospital by visiting our website at hhvh.net

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Experience:

• Veterinary Reception: 1 year (Preferred)

Ability to Commute:

• Seattle, WA 98115 (Required)

Work Location: In person

Salary : $21 - $24