What are the responsibilities and job description for the Catering Sales Manager position at Hawthorne Hotel?
The Hawthorne, an independently owned hotel and member of Historic Hotels of America, is looking to add a seasoned manager to our Sales & Catering team.
The sales manager is responsible for securing social business for the hotel including weddings, showers, memorials and fundraisers. Conduct site visits, utilize Caterease to manage and detail bookings, create contracts, assist with VIPs, greet guests while in house, and follow up after departure to ensure a seamless and positive guest experience.
Essential Functions
This role is responsible for creating a stress-free experience for couples and guests by working closely with vendors, preparing and communicating timelines in advance and ensuring that all details are executed flawlessly. This is a creative and dynamic role that requires a passion for event planning, along with a commitment to delivering an exceptional customer experience. Specific tasks include the following:
- Respond to inquiries via phone/email; conduct site visits
- Negotiate meeting room rental, function space, and hotel services within approved booking guidelines
- Accurately produce sales contracts and detail banquet event orders
- Ensure all bookings are carried out successfully from start to finish including booking, contracts, payments, preparing timelines, vendor communication, continued communication with clients, rehearsal schedules and event day prep
- Greet guests with professionalism, communicate cordially, and provide outstanding customer service
- Represent hotel at trade shows, community events, networking events
- Achieve personal and team goals as assigned
Expectations
- Develop strong internal and customer relationships
- Set and manage priorities and plan activities in advance
- Solve problems and make sound decisions
- Respond to coaching, feedback and training
- Exhibit a positive and involved team attitude to all hotel departments and maintain open communications with all co-workers for the best overall performance of the hotel
- Ability to respond quickly and effectively to emails and phone calls
- Develop relationships with preferred vendors
- Proficient in Microsoft Office
- Ability to work a flexible schedule, including nights and weekends
- Participate in a Manager on Duty rotation
Qualifications
- Associates or Bachelor’s degree in Hospitality or related industry preferred
- Proven track record in sales is a must - at least 3 years previous experience
- Previous hospitality sales experience preferred
- Requires effective business writing skills
- Familiarity with hotel management software (RoomMaster, Caterease) a plus
Disclaimer
The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.
The Hawthorne Hotel operates 365 days a year, 24 hours a day, and 7 days a week. You may be required to work a variety of shifts, including weekends and holidays and the night of the annual Halloween Ball.
Free on-site parking and cafeteria-style lunch. Hotel and restaurant discounts offered to all employees.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Rotating weekends
- Weekends as needed
Application Question(s):
- How many years of hotel sales experience do you have?
Work Location: In person
