Overview
We Build Better Communities
Be Part of the Hawthorne Difference!
Hawthorne Cat is a family-owned company that has led the equipment industry for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.
Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).
If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.
Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.
We are currently seeking talented individuals for our Digital Solutions Specialist position!
Here is some of what you’ll do…
POSITION SUMMARY:
Works closely with Product Support, Rental, Sales, and Service teams to support initiatives related to digital solutions, including connectivity, equipment management, and other applications.
Responsibilities
ESSENTIAL FUNCTIONS:
Supports construction technology products, including Product Link, VisionLink, Cat App, Cat Inspect, and other technology applications and solutions for customer and equipment management.
Installs and troubleshoots Product Link devices on construction equipment and engines/generators.
Works in relevant software applications to add or update customer and equipment data.
Performs equipment inspections utilizing Cat Inspect application and communicates relevant equipment information to Inspection Specialist or appropriate representative (PSSR/ISR).
Grants access and maintains user accounts within various applications/user interfaces.
May interact with customers and provide information on various digital solutions.
Provides guidance to and supports Service personnel for hardware installation and configuration.
Instructs Hawthorne employees on relevant digital applications, including Cat Inspect, PCC, VIMS, VisionLink, etc.
Builds collaborative relationships with Service, Sales, Marketing, IT, Parts, and Product Support personnel.
Maintains technical knowledge by attending educational workshops and reviewing technical publications.
Performs and supports various other duties and projects as assigned.
Qualifications
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
Two to five years of experience in construction equipment industry.
Two to five years of technology experience and/or training; or equivalent combination of education and experience.
Product knowledge in Caterpillar and associated product lines preferred.
DBS and/or AS400 experience preferred.
Bachelor’s Degree in Business Administration or equivalent preferred.
Must have a valid California Class C Driver’s License with a clean record.
Ability to communicate professionally and clearly, both verbally and in writing.
Ability to multi-task and establish priorities.
Above average knowledge of Microsoft Office Suite including Excel and Word.
Ability to maintain organization in a changing environment.
PHYSICAL DEMANDS:
Walking and moving about on foot often up and down stairs.
Handling: Works with hands.
Lifting: May lift up to 25 lbs.
Reaching: Extends hands and arms in any direction.
Stooping: Bends body downward and forward by bending at knees or waist.
Standing: Remains in standing position if required to perform various functions of the job.
Vision: Reads computer screens and paperwork.
Talking: Communicates via telecommunications and in person.
Sitting: Sits at desk. Sits for long periods of time.
Climbing: May climb on and off earthmoving machines, engines, generators.
ENVIRONMENTAL:
Noise: Works in conditions with constant or intermittent noise.
Temp/Weather: Works in an office environment.
ACCOMMODATIONS:
Reasonable accommodations for essential functions of the position will be considered.
Hawthorne CAT® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D
