HPC General Service Manager

We Build Better Communities

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you've come to the right place! At Hawthorne Cat, we're always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That's why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

• Safety – ensures all safety standards and goals are met. Enhances the Continuous Improvement (CI) culture to promote a safe working environment and consistency at all branches.

• Employee Development – recruits, trains, career planning and performance management.

• Customer Experience – ensures the highest standards for quality repair is maintained; ensures timely invoicing and efficient throughput through the shops (WIP).

• Works closely with customers to understand their needs and alignment of our services / support to those needs.

• Service efficiencies – tracks, educates and develops technicians on productivity priorities, supporting work in process (WIP) requirements and service completion rates.

• Ensures that the highest standards for technical and quality excellence are maintained and proper technical evaluation and risk analysis is applied to all activities.

• Partners with other departments – sales, used sales, parts, product support sales and rental operations to provide quality customer service.

• Completes all administrative activities timely.

• Financial – Manages department P&L and takes the appropriate measures to meet / exceed budget expectations.

• Develops and manages the strategic plans and financial reporting system to support the individual service departments.

• Systematically tracks, compiles and analyzes product and production problems in order to ensure timely completion and customer satisfaction at the lowest cost possible.

• Compliance with company and Caterpillar policies and procedures.

• Researches and implements new product offerings and or opportunities that will enhance our ability to support the customer and grow our business.

• Performs any job that may be assigned as necessary to meet the company, department or individual goals and objectives.

• Must have minimum of ten years' service/ product support experience.

• Must have ability to communicate clearly, both orally and in writing.

• Must have excellent customer service skills.

• At least 8 years supervisory experience to include supervision of Union employees.

• Must have excellent interpersonal skills.

• Must be organized and a good planner.

• Must have positive attitude and be a self-starter

• Must have the ability to set and meet goals.

• Must maintain a high standard of ethics and integrity.

• Must possess a "team leadership style." Team approach to sharing ideas and to mentoring subordinates, one who leads by example and demonstrates appreciation of team inputs and accomplishments

• Walking: Moves about on foot, often up and down stairs.

• Handling: Seizes, helps, or works with hands.

• Lifting: Up to 50 lbs. daily, frequent exertion. Raises or lowers miscellaneous equipment parts and tools.

• Reaching: Extends hands and arms in any direction.

• Stooping: Bends body downward and forward by bending at knees or waist.

• Standing: Remains in standing position if required to perform various functions of the job

• Climbing: In and out of equipment.

• Raising/Lowering: Goes up and down in man lifts.

• Vision: Reads computer and paperwork.

• Talking: Communicates via telecommunications and in person.

• Sitting: Sits at desk for long periods of time.

• Travel: Frequent (weekly to monthly) day trips to assigned branches, with occasional overnights for branch coverage, company meetings, Caterpillar training, Conferences, etc.

• Noise: Works in conditions with constant or intermittent noise.

• Temp/Weather: Works in an office environment.

Interested in joining the Hawthorne team? Check out our current available positions at:

www.hawthornecat.com/careers

ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.

Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D

Hawthorne Cat® Participates in E-Verify.