Rental Coordinator

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

We are currently seeking talented individuals for our Rental Coordinator position!

Here is some of what you’ll do…

POSITION SUMMARY:

Under the general supervision of the Rental Supervisor, assists in the managing of short-term rental equipment, rents equipment in the Hawthorne Rent It Service rental fleet, and compiles information for reporting purposes.

• Quotes customer daily, weekly and monthly rental rates and rents out the equipment.
• Explains terms and conditions of the rental to the customer.
• Prepares rental agreement, insurance form, invoicing and all required documents to consummate the transaction.
• Arranges the delivery and/or pickup of equipment with the shop or contract haulers.
• Keeps track of all equipment out on rent and in the rental fleet.
• Logs daily activity. When equipment is not returned by specified date, customer is contacted and billed for additional days.
• Responsible for collection of payment when customer is a “cash” customer.
• Returns equipment, issues credit and handles additional billing as needed.
• Upon return of equipment, checks for damage and coordinates with service for fueling, repairs, etc.
• With the approval by the Rental Supervisor, advises and bills the customer for the cost of repair for machine damage.
• Gathers and compiles rental activity information and prepares and distributes equipment utilization report monthly.
• Recommends models of equipment to be added or removed from the rental fleet.
• Serves customers in a courteous and diplomatic manner.
• Maintains a good working relationship with customers and other employees.
• Maintains good communications with all contacts.
• Ensures that messages receive prompt attention and sufficient information is provided to all callers in a courteous manner.
• Keeps equipment records both manually and electronically (computer generated) and maintains their accuracy in a timely manner.
• Keeps respective managers informed on all matters of managerial importance.
• Possesses strong knowledge of Hawthorne Rent It Service (HRIS) equipment.
• Understands and complies with HRIS credit policies.
• Submits lost rental reports on a timely basis.
• Acts as Administrator of Home Depot and other major account contracts.
• Performs other duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• High school diploma or equivalent.
• Must have a minimum of 1 year of general office and / or customer service experience.
• Experience in Rental Equipment or Construction industry preferred.
• Ability to work well under pressure or with changing priorities.
• PC skills required, familiar with AS400 a plus.
• Must have a valid CA Class C License and a clean driving record.

PHYSICAL DEMANDS:

• Walking and moving about on foot often up and down stairs.
• Handling: Works with hands.
• Lifting: May lift up to 25 lbs.
• Reaching: Extends hands and arms in any direction.
• Stooping: Bends body downward and forward by bending at knees or waist.
• Standing: Remains in standing position, if required to perform various functions of the job.
• Vision: Reads paperwork, files and records on the computer.
• Talking: Communicates via telecommunications and in person.
• Sitting: Sits at desk. Sits for long periods of time.

ENVIRONMENTAL:

• Noise: Works in conditions with constant or intermittent noise.
• Temp/Weather: Works in an office environment.

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $23 - $29 per hour