What are the responsibilities and job description for the Regional Leasing Specialist position at Hawthorne Residential Partners?
Regional Leasing Specialist
Based in one of the following locations: Atlanta, GA, Chattanooga, TN, Charlotte, NC or Greensboro, NC.
The Regional Leasing Specialist is responsible for improving sales performance for their assigned properties by implementing Hawthorne’s leasing and sales standards. The Regional Leasing Specialist will perform leasing duties alongside the team and assist the team in reaching leasing goals. The Regional Leasing Specialist trains and mentors Leasing and Live It Specialists and other associates involved in leasing and sales. This position is based on-site and may rotate among multiple properties for varying lengths of time at the direction of the Director of Leasing, Lindsey Knox.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Walk show units and sparkle with team if needed
- Initiate and assist in creating leasing goal board with leasing team
- Tour prospects, complete follow-up, answer sales calls
- Review sales calls by completing the audio call scorecard
- Ensure current mini-modeling supplies are up-to-date and in use; implement mini-models if not in use
- Review Guest cards for the last 60 days
- Review Knock to ensure compliant and train if needed
- Shadow each Leasing and Live It Specialist as they tour
- Coordinate as needed with Regional Marketing Specialist on priority communities
- Work with leasing team to conduct their own Monday sales meeting
- Ensure that training requirements in Vision are completed by Leasing and Live it Specialists by contacting them when any component is sixty or more days overdue.
- Assist with implementing resident events as needed.
- Ensure Hawthorne’s standard leasing practices are implemented at each community
- Completes training checklist for onboarding newly hired Leasing and Live it Specialists.
- Serves as a mentor to Leasing and Live it Specialists during training period
- Proactively reviews shopping reports providing encouragement for passing scores and providing training for scores that need improvement
- Provides leasing and sales guidance in their region and provides feedback of common questions and concerns to the Leasing and Training Department and Regional Leadership as needed
- Develops a collaborative relationship with the teams they support
- Member of the interview team to conduct second or third interviews for Leasing and Live it Specialists positions when needed
- Assist in training/mentoring during takeovers
- Complete special projects as assigned
REQUIRED SKILLS
- Above average ability to communicate with clients and with co-workers both verbally and in writing
- Basic personal computer skills and ability to learn specialized software – Yardi Voyager
- Strong closing skills
- Ability to manage multiple projects and prioritize competing responsibilities
- Ability to organize work
- Ability to work a varied schedule, sometimes including weekends required and at different locations
- Ability to travel overnight
- Ability to learn and comply with industry legal requirements, especially related to federal and local Fair Housing Laws
- Skills to effectively train other associates through a variety of means
- Ability to travel off-site for training courses and outside marketing
REQUIRED EXPERIENCE
High School diploma or equivalent and 1 year of full-time, successful apartment leasing or sales experience. Equivalent experience may be considered.
Valid driver’s license
PREFERRED QUALIFICATIONS
Bachelor’s degree, preferably in Communications or related field. A verifiable record of leasing success including but not limited to 33% closing ratio, passed shopping reports.
