Manager, Health Information Management

Job description

Founded in 2012 in Atlanta, GA, ChartRequest is a healthcare information technology and services company that specializes in electronic medical record fulfillment, outsourced medical record fulfillment, and referral management solutions. We believe in being Helpful, Accountable, and Respectful, Problem-Solving Team Players. Every team member at ChartRequest embodies those core values and attributes on the ChartRequest PATH.

The company leverages forward-thinking strategies and innovation to deliver automated, HIPAA-compliant solutions that empower solo physician practices, large group practices, national urgent care platforms, imaging centers, community hospitals, and integrated delivery networks to streamline their operations and reduce their overhead. In addition, ChartRequest provides a secure, paperless release of information platform for legal firms, insurance companies, ERE users, and other requestors that need to protect sensitive and business-critical information.

ChartRequest is dedicated to eliminating manual and paper processes in ROI and referral management in order to realize 100 percent electronic workflows for its clients and staff. Since its establishment, the company has managed more than 8,000,000 secure requests for protected health information on behalf of its providers. The network using its services to exchange vital continuity of care documentation currently comprises over 12,000 healthcare providers in all 50 states.

Opportunity

ChartRequest seeks an experienced Health Information Management (HIM) professional to lead and scale our growth and expand ChartRequest’s market presence by acquiring new enterprise-level clients. You will play a critical role in selling our innovative solutions to large organizations, facilitating their journey towards operational excellence and improved outcomes. The ideal candidate will bring a proven track record of operational excellence, driving team productivity and developing strategies for client acquisition and expansion. This position offers an opportunity to influence the growth trajectory of a dynamic company, with the scope to innovate within a supportive and collaborative environment.

In addition to developing and maintaining the Company product, you will work cross-functionally within the Company team to understand broader sales and marketing initiatives and how the customer acquisition team can have an impact on the shared vision of the business. This position reports directly to the VP of Client Services at the Company. We are seeking a dynamic and results-driven individual with a proven track record in enterprise sales. The ideal candidate possesses strong business acumen, exceptional communication skills, and a passion for delivering value to clients. This role requires the ability to navigate complex sales cycles, build lasting relationships, and collaborate effectively across teams.

Key Regions of Hiring. Chicago, Nashville, Las Vegas, Phoenix, Orlando/Tampa, Kansas City, Boston, and Dallas/Austin.

Primary Responsibilities

• Enterprise Account Acquisition & Key Account Management. Identify, engage, and secure partnerships with large enterprise clients, including Hospitals, Health Systems, and major healthcare organizations. Serve as the primary point of contact for key accounts, ensuring long-term success and expansion opportunities. Develop customized engagement strategies for high-value prospects, guiding them through the sales cycle from initial contact to contract execution.
• Relationship Building & Strategic Account Growth. Build and maintain strong relationships with C-suite executives, department heads, and key decision-makers to drive adoption and expansion. Act as a trusted advisor to enterprise clients, understanding their unique needs and ensuring ChartRequest’s solutions evolve with their requirements. Foster deep partnerships by identifying opportunities for upselling, cross-selling, and maximizing client value.
• Solution Selling & Enterprise Deal Execution. Conduct deep discovery to assess client pain points, positioning ChartRequest as the ideal solution for workflow automation, compliance, and operational efficiency. Lead high-stakes negotiations, address objections, and structure deals that align with client needs and company objectives. Manage complex procurement and contracting processes within large organizations.
• Sales Pipeline Management & Data-Driven Strategy. Maintain visibility into the sales pipeline for enterprise accounts, utilizing CRM tools (HubSpot preferred) to track progress, engagement, and conversion metrics. Collaborate with Community Engagement Specialists (CES) to ensure seamless lead handoff and account activation. Leverage data insights to refine outreach strategies and improve conversion rates.
• Client Success & Retention. Ensure a seamless post-sale transition, setting up enterprise clients for success and long-term retention. Monitor key account performance, proactively addressing challenges and optimizing engagement strategies. Act as a liaison between enterprise clients and internal teams (Sales, Marketing, Product) to align solutions with evolving client needs.
• Industry Presence & Brand Representation. Represent ChartRequest at major industry conferences (6–8 times per year), networking with potential enterprise clients and reinforcing brand credibility. Participate in thought leadership efforts, sharing insights on industry trends and best practices to engage key stakeholders.
• Collaboration & Leadership. Work cross-functionally to refine sales messaging, lead qualification, and enterprise engagement strategies. Guide and support sales professionals, fostering a culture of high performance and strategic growth. Actively contribute to weekly LVL10 departmental meetings and Customer Acquisition meetings, driving key account strategies.
• Support Weekly LVL10 departmental meetings and the Customer Acquisition meetings Demonstrated commitment to the PATH. On the PATH, you’ll be bound by a value system that is critical to success. The PATH requires you to be a polite and respectful problem solver in all scenarios. The PATH demands accountability and for all team members to be trustworthy team players while being helpful cross-functionally.

Required Qualifications & Experience

• 7 years of operational experience within Health Information Management, Release of Information (preferred), B2B Enterprise Account Management working with HIM Departments and senior Healthcare IT leaders, B2B Business Development or Enterprise Sales Experience and experience building trust with healthcare providers in Large Group, and Enterprise settings - preferably in a growth environment (SaaS preferred, Healthcare industry experience required)
• Proven experience in business development or sales, with a track record of leading teams to meet or exceed targets.
• Strong strategic thinking and analytical skills, capable of identifying market opportunities and translating them into actionable plans.
• Excellent communication and leadership abilities, with a focus on mentorship and development of sales talent.
• Experience in the healthcare technology sector is highly desirable, with an understanding of the complexities and regulatory environment.
• Bachelor’s degree in Business, Marketing, or related field. MBA preferred.
• Excellent written and verbal communication skills with the ability to quickly understand and communicate complex ideas to a diverse range of audiences
• High-level attention to detail and organization with a pragmatic and logical approach to problem-solving and prioritization
• Experience with EOS, LVL10 Meetings, and Rock Setting (Preferred)

Compensation. This role is a sales role with commission based performance. The base compensation will be between $50,000 - $75,000 and the On Target Earnings will be between $100,000 - $150,000 dependent on leadership and management experience. Prior and specific experience within the Release of Information niche of Healthcare and Healthcare IT is a requirement for this role.

Hybrid Policy. You can live wherever you'd like, but you will commute to our office in Atlanta, GA - approximately 4 times per year at your own expense.

Key Regions of Hiring. Chicago, Nashville, Las Vegas, Phoenix, Orlando/Tampa, Kansas City, Boston, and Dallas/Austin.

ChartRequest is an Equal Opportunity Employer

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Team Engagement and Information Security

At MyHealth, LLC, DBA ChartRequest, we utilize Shoot Insights by Shoot Software Corporation (www.trustshoot.com), an innovative enterprise software solution designed to enhance team engagement and ensure corporate information security. Shoot Insights blends seamless remote and in-office experiences while focusing on secure handling of sensitive data, including Personal Health Information (PHI) and Personally Identifiable Information (PII). Participation in Shoot Insights is essential to our commitment to maintaining a productive and secure workplace. Employees are expected to adhere to data security protocols, safeguard access to company systems, and ensure home office environments comply with company security standards. We are Shoot Secure.

The ChartRequest PATH.

Great expectations between ChartRequestors. Every ChartRequestor is on the ChartRequest PATH. When you are on the ChartRequest PATH you must be a team player that is a polite and respectful problem solver. Being Accountable for your work and actions, as well as being a trustworthy team player is paramount to success on this PATH. If you are on the ChartRequest PATH, you must strive to be helpful at all times to your teammates, clients, and all end-users in the ChartRequest ecosystem.

P - Polite, Respectful Problem Solver

A - Accountable

T - Trustworthy Team Player

H - Helpful

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $50,000 - $75,000